Summary
Overview
Work history
Education
Skills
Timeline
Anna-Maria Duffy

Anna-Maria Duffy

London,Greater London

Summary

After many years in hairdressing and having successfully owned and conducted day to day running of my own salon for over 20 years, I gained a lot in terms of experience, professionally and personally from my job.

I successfully trained many young hairdressers, and gave them the opportunity to work and be successful within the industry. I built very close relationships with my clients and staff, that remained very loyal for many years. My job was more than the practical side for me, it was the teaching and caring side that I thoroughly enjoyed the most.

I decided to sell my salon as I wished to complete my family with my third child being due and also due to relocation for family commitments.

As my children are of school age, this has now provided me with the time and opportunity to build on my personal and professional development, which will allow me to move onto the next stage of my career.

As was a natural progression, I decided that the next step was to gain my PTLLS teaching qualification to enable me to teach within a educational environment and recently completed and passed my level 3 CACHE Teaching assistant qualification in supporting teaching and learning, I am also working towards my SEN qualification.

I am a caring, loyal, trustworthy, dedicated and committed individual that always gives 100% in everything I do and will give nothing less than my best. I am excited to now gain the valuable experience I will need to become successful and productive within the educational environment.

Overview

23
23
years of professional experience

Work history

Hairdresser

Roots Hair Design
Holbeach, Lincs
08.2017 - 08.2021
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
  • Promoted and sold additional services and products, increasing salon revenue by 20%.
  • Offered highly skilled cut, colour and extension services to customers daily.
  • Updated customer files with colour notes, preferences and services delivered.
  • Set up workstations and treatment rooms with necessary products, equipment and supplies.
  • Trained junior stylists to create high-performing salon teams.
  • Supervised staff performance in absence of management, maintaining faultless salon services.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Trimmed, cut and shaped hair based on exact customer preferences.
  • Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
  • Employed state-of-the-art techniques to colour and treat hair to exceptional quality standards.
  • Created memorable customer experiences with services such as head and neck massages.
  • Built successful, long-standing client relationships, increasing repeat and referral business.
  • Processed and recorded customer payments accurately.
  • Handled manual and computerised scheduling, bookkeeping and inventory management procedures to facilitate smooth daily operations.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Integrated small or extensive hair extensions for natural, flawless finishes.
  • Recommended hair styles to compliment clients' facial features and complexion.
  • Styled hair using optimum cutting and scissoring techniques.
  • Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
  • Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
  • Advised clients on aftercare products to maximise style and colour longevity.
  • Permed and straightened hair to achieve desired client looks.
  • Used conditioning treatments and products for enhanced client hair health.
  • Developed strong and lasting rapport with clients through consistent delivery of requested services.
  • Created traditional and contemporary hair styles for men and women.
  • Maintained spotlessly clean salon workstations and tools.

Salon Owner / Manager

Cut One Hair Salon
Knaphill, SRY
04.2001 - 04.2017
  • Recruited and trained high-performing, personable staff to meet first-class client care goals.
  • Ensured diverse hair treatments were delivered with maximum professionalism for exceptional customer satisfaction ratings.
  • Inspired and motivated all salon staff to exceed monthly business goals through training.
  • Furthered salon popularity and reputation through effective business development and marketing strategies.
  • Motivated staff to provide outstanding customer experiences.
  • Used impeccable organisation and team management skills to deliver busy treatment schedules.
  • Carried out regular training to ensure compliance with relevant all Health and Safety regulations.
  • Ensured adherence to Health and Safety regulations for continued company compliance.
  • Consistently managed client needs through professional and personal care, resulting in regular clientele.
  • Improved Cut One reputation through consistent hard work and dedication.
  • Handled day-to-day running of the salon, ensuring high levels of productivity and career progression for the stylists.
  • Supported the stylists in improving operations and resolving issues to deliver top-notch customer service.
  • Ensured that the stylists professional and personal development was a continued process.

Hair Stylist

Regis Hair Salon
Woking, SRY
01.1999 - 04.2001
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Applied specialised techniques to create makeovers from natural to theatrical.
  • Educated guests on proper hair care.
  • Used state-of-the-art techniques in colouring and treating hair.
  • Created memorable customer experiences by including special services such as head and neck massages during appointments.
  • Used scissors, trimmers, clippers, razors and brushes on customers.
  • Sanitised workstations and salon equipment for safety purposes.
  • Maintained regular client list of repeat customers, whilst handling walk-in clients daily.
  • Answered phone calls daily to assess customer needs, schedule appointments and give advice on hairstyle and colour options.
  • Designed traditional and contemporary hair styles for men and women.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Promoted and sold salon services and products.
  • Kept work areas, tools and equipment clean and properly sanitised to minimise risk and cross-contamination.
  • Selected hair colours based on customer preference.
  • Created repeat business by developing long-term relationships with regular customers.
  • Offered highly skilled and diverse salon services to all customers, including cuts, colour services and extensions.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Politely answered phone and scheduled appointments for clients.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Education

CACHE Level 3 Award - Supporting Teaching and Learning (RQF)

The Learning College Group, Stone, Staffordshire
10.2023 - 02.2024

NVQ Level 3 - Master Barber - Barbering

London School of Barbering, London, Greater London
10.2022

Passed with DISTINCTION.

NVQ Level 3 in Education and Training (PTLLS) - Hairdressing

CTC Training, London, Greater London
06.2022

NVQ Level 2 - Food Hygiene

Food Safety And Hygiene For Catering, Aldershot, HAM
  • Virtual College.
  • City and Guilds Level 2.

NVQ Level 1 - Paediatric First Aid

Training Express, Aldershot, HAM
  • Paediatric First Aid online course, via Training Express Ltd.
  • Personal and professional development.

NVQ Level 2 - Hair Extension

Belles Academy Hair Extension , London, ENG

NVQ Level 2 - Bridal Hairdressing

Bridal Hair By Pam Wigley, London, ENG

NVQ Level 3 - Hairdressing

International Careers Institute, London

Diploma of Higher Education - Hairdressing

Zazzera's Hair Salon, Woking, Surrey

GCSE -

Winston Churchill Sports College, Woking, SRY
  • Mathematics
  • English
  • Home Technology
  • History
  • French
  • Art

Skills

  • Loyal, Caring, Trustworthy
  • Managerial background
  • Talented client relations manager
  • Staff training and development
  • Customer relations
  • Customer service
  • Multiple Agency communications
  • Colour analysis
  • Razor cutting
  • Barbering
  • Hair extensions
  • Supply management
  • Enhanced DBS Certificate Holder

Timeline

The Learning College Group - CACHE Level 3 Award, Supporting Teaching and Learning (RQF)
10.2023 - 02.2024
Hairdresser - Roots Hair Design
08.2017 - 08.2021
Salon Owner / Manager - Cut One Hair Salon
04.2001 - 04.2017
Hair Stylist - Regis Hair Salon
01.1999 - 04.2001
London School of Barbering - NVQ Level 3 - Master Barber, Barbering
CTC Training - NVQ Level 3 in Education and Training (PTLLS), Hairdressing
Food Safety And Hygiene For Catering - NVQ Level 2, Food Hygiene
Training Express - NVQ Level 1, Paediatric First Aid
Belles Academy Hair Extension - NVQ Level 2, Hair Extension
Bridal Hair By Pam Wigley - NVQ Level 2, Bridal Hairdressing
International Careers Institute - NVQ Level 3, Hairdressing
Zazzera's Hair Salon - Diploma of Higher Education, Hairdressing
Winston Churchill Sports College - GCSE,

Similar Profiles

Create profile
Anna-Maria Duffy