Anna Lizon

Warehouse Operative - Amazon Departament

• Accurately picked and packed bulk and individual orders for Amazon shipments.
• Ensured all items were correctly labelled, packaged, and prepared for dispatch.
• Maintained warehouse organisation and met daily targets efficiently.
• Followed health and safety procedures in a fast-paced environment.
• Trained new team members.
• Picked up additional tasks to aid team success.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.

Stock Control

• Managed stock replenishment to ensure shelves and storage areas were always stocked.
• Coordinated with stock control team to prevent shortages and overstock
• Assisted in optimising warehouse layout and workflow for efficiency
• Conducted regular stock counts, audits and reconciliations to maintain accuracy
• Investigated and resolved stock discrepancies promptly
• Ensured accurate data entry and reporting in warehouse management system

Returns Departament

• Processed returned items efficiently ensuring correct handling
• Inspected returned products for quality, damage or compliance with returns policies
• Investigated and resolved discrepancies between returned items and original orders
• Coordinated with multiple departments to ensure smooth workflow
• Implemented process improvement to increase efficiency and reduce errors
• Provided guidance to team members on returns handling and best practices
• Collaborated with team members to achieve target results.
• Achieved service time and quality targets.
• Identified issues, analysed information and provided solutions to problems.
• Built and maintained courteous and effective working relationships.
• Handled customer concerns and escalated major issues to supervisor.

• Led and managed daily store operations for a team of 50+ employees, including Assistant Managers and Shift Supervisors.
• Recruited, trained and developed staff to maintain high performance and operational efficiency.
• Planned rotas, monitored KPIs and delivered business targets in a high-volume retail environment.
• Managed budgets, controlled costs and analysed financial reports to support profitability.
• Ensured high visual merchandising standards in line with company guidelines and brand requirements.
• Maintained full compliance with health & safety, cash handling, security and legal procedures.
• Ensured product availability through effective stock control and inventory management.
• Oversaw inventory management, reducing stock loss through effective control measures.
• Conducted regular performance reviews, setting objectives and targets for individual team members.
• Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
• Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
• Managed store budget, controlling expenses to ensure financial targets were met.
• Stored stock safely and securely to maintain quality of goods.
• Actioned customer feedback to improve product and service provisions.
• Coached employees on upselling techniques, significantly increasing average transaction value.
• Hired and trained staff for optimum performance against sales and marketing objectives.
• Analysed sales data to identify trends, forecast demand, and adjust product ordering accordingly.
• Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
• Implemented theft prevention measures to reduce store losses.
• Collaborated with HR to recruit, interview, and hire new staff, ensuring a high level of team capability.
• Coordinated promotional events to increase customer footfall and promote new product launches.
• Developed retail strategies with seasonal changes and implementation plans for deployment teams.
• Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.