Anna Lisowiec

Collaborated with team members during busy periods improving workflow efficiency.

Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.

Followed health and safety standards to protect customers from illness and cross-contamination.

Enhanced customer satisfaction by providing good service

Placing orders, doing stock count, create a rota.

The main goal of the company was to ensure safety and fun for children. As a manager, my role was to create schedules, orders, invoices. Creating attractions and activities for children during school breaks and after school, making sure that the atmosphere at work is positive and every employee feels supported.

Directed customers to appropriate departments for specialised assistance.

Promoted new products to customers.

Handled customer queries via telephone and email.

Implemented feedback from customer surveys into practice, enhancing service quality.