Anna-lee McLaughlan
Ipswich,Suffolk
Overview
11
11
years of professional experience
34
34
years of post-secondary education
Work history
House parent
N/A
Ipswich, Suffolk
05.2023 - Current
- After being made redundant during maternity leave, I have applied my skills to bringing up my daughter and taking care of our home.
- Time management skills and reliability.
- Maintaining a high level of cleanliness and hygiene around the home, whilst working to time constraints.
- Applied collaborative teamwork and effective communication with my partner and other members of my family.
- Encouraged sharing and teamwork for positive social development.
- Maintained a positive, friendly and approachable attitude.
Social media advisor on behalf of Selfridges
Woven
Ipswich, Suffolk
10.2016 - 06.2023
- Handled phone, email and social media enquiries with consistent personalised customer service across multiple channels, keeping within timed SLA.
- Recorded and processed customer data accurately on Salesforce, keeping confidentiality at all times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes and de-escalate cases.
- Assisted customers with varying questions using product knowledge and service expertise.
- Participated in regular training to maintain up-to-date knowledge on company products and policies. I also trained new starters and employees who were promoted onto social media.
- Processed high-value payments with meticulous accuracy over the phone.
Bartender and cleaner
Douglas Bader public house
Martlesham, Suffolk
01.2015 - 01.2017
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock - I also cleaned the building on weekend mornings before it opened, with good attention to detail and under time constraints.
- Welcomed guests with friendly conversation and recommended food and drinks that were sold on the premises. This inspired loyalty and return visits. I would address returning customers by name to provide personalisation.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Input orders into cash register, calculated bills and collected both cash and card payments.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
Waitress and bartender
Frankie's and Benny's
Ipswich, Suffolk
01.2015 - 01.2017
- Served meals and drinks with professionalism and skill, maintaining high presentation and hygiene standards.
- Maintained excellent level of service in busy and demanding restaurant environment, promptly cleaning tables and the bar area between customers.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Warmly greeted guests upon arrival to create welcoming atmosphere and returning customers.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Collected cash and card payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Sales assistant
Victoria's Bakery
Ipswich, Suffolk
06.2013 - 01.2015
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Worked energetically and to time constraints to maintain efficient operations during peak trading hours.
- Operated cash registers with accuracy and processed cash and card transactions. I also used maths skills to work out the total of the till at the end of my shift.
- Conducted stock checks, re-stocked shelves and recorded out-of-stock items to fulfil customer demand.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Maintained a close working relationship with colleagues to enhance customer satisfaction.
- Regularly cleaned bakery areas, strictly following disinfection guidelines to sustain safe food preparation environments.
Education
NVQ Level 2 - Childcare
Copleston Sixth Form
Ipswich, Suffolk 09.2013 - 06.2015
A-Levels - Sociology
Copleston Sixth Form
Ipswich, Suffolk 09.2013 - 06.2015
A-Levels - English Language and Literature
Copleston Sixth Form
Ipswich, Suffolk 09.2013 - 06.2015
GCSEs - English
Copleston High School
Ipswich 09.2008 - 07.2013
GCSEs - Mathematics
Copleston High School
Ipswich 09.2008 - 07.2013
GCSEs - Science
Copleston High School
Ipswich 09.2008 - 07.2013
GCSEs - French
Copleston High School
Ipswich 09.2008 - 07.2013
GCSEs - History
Copleston High School
Ipswich 09.2008 - 07.2013
GCSEs - Religious Studies
Copleston High School
Ipswich 09.2008 - 07.2013
Skills
- Excellent written and verbal communication
- Social media proficiency
- Outgoing and enthusiastic
- Customer service orientated
- Superb time management
- Cash management
- Cleaning and sanitising
Affiliations
- I am an avid reader, in particular in the subject of history - I am passionate about learning.
- I love to walk and take in nature - I have a driving licence and drive where necessary, but I will walk if I am able to. I believe that sustainability is very important.
References
References available upon request.
Timeline
House parent
N/A
05.2023 - Current
Social media advisor on behalf of Selfridges
Woven
10.2016 - 06.2023
Bartender and cleaner
Douglas Bader public house
01.2015 - 01.2017
Waitress and bartender
Frankie's and Benny's
01.2015 - 01.2017
NVQ Level 2 - Childcare
Copleston Sixth Form
09.2013 - 06.2015
A-Levels - Sociology
Copleston Sixth Form
09.2013 - 06.2015
A-Levels - English Language and Literature
Copleston Sixth Form
09.2013 - 06.2015
Sales assistant
Victoria's Bakery
06.2013 - 01.2015
GCSEs - English
Copleston High School
09.2008 - 07.2013
GCSEs - Mathematics
Copleston High School
09.2008 - 07.2013
GCSEs - Science
Copleston High School
09.2008 - 07.2013
GCSEs - French
Copleston High School
09.2008 - 07.2013
GCSEs - History
Copleston High School
09.2008 - 07.2013
GCSEs - Religious Studies
Copleston High School
09.2008 - 07.2013
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