Anna Kusak
Spalding,Lincolnshire
Summary
Demonstrates exceptional leadership in quality assurance, ensuring strict adherence to product specifications and reducing defects while maintaining full compliance with customer and technical standards. Skilled communicator adept at facilitating customer engagement through site tours, presenting quality processes, and fostering trust with external stakeholders. Proficient in internal auditing, environmental monitoring, and root cause analysis to drive continuous improvement. Accomplished professional with expertise in food safety and compliance, trained in BRCG Global Standard (issue 9), HACCP level 3, and TACCP/VACCP threat management. Committed to health and safety governance as an active representative, alongside leadership roles in team supervision, training, and development. Actively contributes to organisational growth as a college representative board member.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
Work history
QA supervisor
Westfalia Fruit UK
Spalding, Lincolnshire
2020.09 - Current
- Supervised daily operations of QA team, delivering briefings, managing staff scheduling and maintaining training matrix to ensure team performance.
- Manage avocado quality control and defect reduction, ensuring fruit met strict customer specification and packing standards.
- Conducted comprehensive site audits, including internal, GMP, and compliance checks to uphold quality standards and assist with traceability audits.
- Led investigations into customer complaints, product rejections, label errors, site contamination and foreign body incidents to implement corrective actions.
- Managed PHEATS compliance, including executive annual training, monthly audits and daily plant health inspections.
- Facilitated key customer site visits, explaining internal quality checking procedures, testing methods and compliance standards to enhance client relationships.
- Collaborated on continuous improvement trials to optimize packhouse processes and improve overall ways of working
- Maintain QA and packhouse equipment functionality, coordinating routine servicing, ordering replacement and liaising with Engineering/IT to fix faults quickly.
Quality Assurance
Westfalia Fruit UK
Spalding, Lincolnshire
2017.04 - 2020.09
- Conduct routine fruit quality checks against strict customer specification to ensure product compliance and freshness.
- Stepped up as QA Supervisor when needed, managing shift operations, conducting daily briefings, and coordinating team workloads.
- Performed specialized site audits, including equipment checks, glass and brittle plastic inspection, and Hygiene controls.
- Monitored and recorded factory data to identify non-conformances, escalating quality deviations to management for timely resolution.
- Liaised with Operations, RIP Team and Technical department to communicate live fruit quality updates and resolve specification issues promptly.
Work in in DQ (Dedicated to Quality)
Worldwide Fruit Spalding by GM Recruitment agency
2015.09 - 2017.03
- Performed pressure, brix and quality checks on pears, apples and avocado to ensure compliance with customer specifications.
- Reviewed and verified daily check sheets, ensuring accuracy of quality paperwork.
- Assisted with packing and sorting on production line as needed, supporting overall operational flow.
Agora Recruitment Ltd.
2010.06 - 2012.02
- Worked flexibly across multiple food and horticultural sites, including Greencell and Winchester, adapting quickly to different product requirements.
- Operated on high-speed production lines, sorting, grading, and packing fresh fruit, flowers and herbs according to customers’ orders.
- Maintained high standard of hygiene and safety, following site-specific rules, food safety guidelines, and production targets.
- Demonstrated reliability and strong work ethic as an agency worker, successfully handling diverse, fast-paced manual roles.
Section Leader
Empik Book Shop in Poland
2008.04 - 2010.03
- Supervised section team, assigning daily tasks and monitoring performance to maintain efficient operations.
- Monitored stock levels and coordinated with team to replenish inventory, ensuring organised shop floor.
- Managed visual merchandising to create appealing displays of books and products that aligned with company standards and promotions.
- Delivered excellent customer service, advising visitors, locating titles, and resolving customer inquiries efficiently.
Seller
Candy shop in Poland
2007.08 - 2008.04
- Delivered friendly customer service, processed cash transactions, maintained clean, well-stocked confectionery displays to enhance customer experience.
Tesco Poland
2005.06 - 2007.06
- Maintained excellent food and stationery displays, routinely rotated stock to remove out-of-date products, and provided helpful customer assistance.
Education
Food Technologist level 3 Apprenticeship -
Linden Management
2024.09 -
Team Leader/Supervisor level 3 Apprenticeship -
Skills Training UK
2020.08 - 2022.04
University of Lodz - History
2002.01 - 2007.01
Diploma - Tourism
Secondary School of Economics
Wroclaw 1996.01 - 2000.01
Skills
- Food safety and compliance expertise
- BRCG global standards knowledge
- HACCP level 3 certification
- TACCP/VACCP threat management
- Quality assurance leadership
- Product specification management
- Defect reduction strategies
- Customer and technical compliance
- Internal auditing proficiency
- Environmental monitoring skills
- Using i2fast portal to manage microbiological samples registration and results
- Root cause analysis training
- Health and safety governance
- Active health and safety representation
- Team leadership and supervision
- Training and development facilitation
- Customer visit support
- Site tour presentations
- Stakeholder trust building
Training and certification
- Food Safety level 2
- TACCP and VACCP level 2
- HACCP level 3
- Introduction to Root Cause Analysis
- Introduction to Internal Auditing
- Environmental Monitoring
- Advanced Pest Awareness
- Introduction to Sensory Evaluation
- Training the Trainer skills course
- Permit to work
- OAL Super User Training
- Succeeding with Difficult people
- Recruiting the Right Person
- Conflict Management
- Supporting Employees with Bereavement & Cancer
- Global Standard for Food Safety Issue 9: Sites Training
- Accident Cause & Effect Analysis
Languages
Polish
Native
English
Advanced
References
References available upon request.
Timeline
Food Technologist level 3 Apprenticeship -
Linden Management
2024.09 -
QA supervisor
Westfalia Fruit UK
2020.09 - Current
Team Leader/Supervisor level 3 Apprenticeship -
Skills Training UK
2020.08 - 2022.04
Quality Assurance
Westfalia Fruit UK
2017.04 - 2020.09
Work in in DQ (Dedicated to Quality)
Worldwide Fruit Spalding by GM Recruitment agency
2015.09 - 2017.03
Agora Recruitment Ltd.
2010.06 - 2012.02
Section Leader
Empik Book Shop in Poland
2008.04 - 2010.03
Seller
Candy shop in Poland
2007.08 - 2008.04
Tesco Poland
2005.06 - 2007.06
University of Lodz - History
2002.01 - 2007.01
Diploma - Tourism
Secondary School of Economics
1996.01 - 2000.01