Anna Kuriakose

Project : One Messaging Platform

• Developed team communications and information for meetings.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Drove operational improvements which resulted in savings and improved profit margins.
• Improved operations through consistent hard work and dedication. P

Project: Omni Channel Communications

• Trained and mentored junior developers and engineers, teaching skills in improving overall team performance.
• Worked with project managers, developers and customers to resolve technical issues.
• Worked on resolving bugs and developing features to meet client requirements for functionality, scalability and performance.
• Provided technical support using knowledge of complex technology to solve problems and support new projects.
• Promoted experience with Amazon Web Services.
• Python scripting and automation for improving operational support.
• Working experience in delivering marketing and transactional campaigns for brands BEX, VRBO, WOTIF, LASTMINUTE from creation to deployment.
• Handling P0 incidents until resolution with adequate communication with stakeholders with minimal MTTD, MTTR.
• Proficient experience with Java, Python, mySQL, FML, Qubole, Jenkins

Project: Partner Availability Resilience Optimization Team (PAROT)

• Updated old code bases to modern development standards, improving functionality. Have worked on migrating a legacy platform called Orbitz to new platform BEX.
• Acquired sufficient experience in GitHub and Jenkins
• Handling P0, P1 production incidents and providing adequate communications to Expedia partners like Amex, BAC, RBC, Chase etc. with impact assessment and root cause analysis.
• Developed Incident Tracker tool using Django framework with Python, Angular JS and Hibernate
• Proficient knowledge in Splunk querying, developing dashboards and excel automation.
• Pioneered new methods to address complaint bucketing system using Machine Learning and NLP