Anna Kowalska
Chepstow,UK
Summary
Continuous education in terms of personal development, motivational books, numerous trainings, motivational events that I attend and use online, Natural Leader good organisation skills, always thinking in future basis, Sport – yoga, gym, movie, music, leisure travels, although this is not my passion, I love exploring new places.
Good energy, hard working as a way to happy life.
Experienced Operator adept at learning new roles quickly and adapting to changing demands. Able to train and mentor new team members on production operations, equipment care and tool use.
Overview
14
14
years of professional experience
Work history
Tank House Operator
Encirc
Bristol, UK
05.2024 - Current
- Operated high-speed machinery to achieve project deadlines on time.
- Coordinated with other operators for smooth operation processes.
- Performed troubleshooting tasks promptly, avoiding major breakdowns.
- Managed operation of heavy machinery to meet production targets.
- Tested wine in Labolatory devices, making sure quality of liquids meet specification for production.
- Monitored machine output, ensuring quality control standards were met.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepare and booked documents in JDE.
- Cooperation with another departments to make sure the best quality of work is delivered and production runs without problems.
Production Team Leader
Accolade Wines
Bristol , UK
01.2022 - 05.2024
- Investigated quality, safety and productivity issues, implementing corrective action to prevent recurrence.
- Led quality assurance initiatives and revamped utilisation of work time, resulting in increased profits.
- Preparing machine and production to work.
- Lead people to increase productivity and best quality of making products.
- Reporting to managers,
- Working with machine setting up CIP, size changing.
- Creating SOP.
- Planing of material usage.
- Cooperations wit engineers.
Assistant Manager
DHL Supply Chain
Bristol, UK
12.2020 - 12.2021
- Stock Movements organisation of warehouse using SAP, TMS , Assist office, And full pack of Microsoft Office.
- Preparing all invoices checking documents in all ways inbound and outbounds.
- Booking collections and deliveries of stocks with clients.
- Checking quality of goods before loading, planning loadings.
- First support for manager with organisation of shift and all responsibilities.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Implemented innovative ideas to challenge status quo and drive KPI achievement.
- As a work was flexible, varienty of task was growing: From start of picking process, preparing and packing of goods, loading lorries using warehouse equipment PPT, pump trucks, double stacker.
Commercial Bank Customer Advisor
Getin Noble Bank
Radom, Poland
02.2020 - 11.2020
- Offered current, accurate advice on optional solutions for concerns.
- Implemented customer follow up to uphold service standards.
- Shared informational brochures and details about policies to help guests make decisions.
- Completed thorough documentation in Systems for each enquiry.
- Prepared necessary forms to complete transactions.\
- Prepared all of important documents to finalized all banking transaction (mortgage, loans, credit cards)
- Build long terms relations with Clients.
- Realization of sales goals, taking care of Company’s cash by receiving and withdrawing cash.
Branch Manager, Manager
T-Mobile
Warszawa, Poland
04.2016 - 02.2019
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Generated dramatic improvements across entire sales cycle, including prospecting, conversion and contract negotiation.
- Created reports on deteriorating trends and fiscal year end losses.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
- Providing verification, sending and reporting of full documentation
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Analysed data and identified opportunities to minimise operating costs.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Designed sales and service strategies to improve revenue and retention.
- Developed and implemented new training programmes, achieving exceptional staff retention rates.
- Complied with regulatory requirements including UK Money Laundering regulations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
Administrative Office Assistant
Energy for Home
Radom
09.2015 - 02.2016
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Streamlined operations by organising files and documents to implement improved workflow and organisation.
- Standardised department filing system to increase efficiency.
- Processed contracts, expense reports and invoices.
- Performing additional tasks ordered by manager such as: booking hotels, conference rooms, trainings.
- Motivating employees, consulting in administrative terms, contact with other departments.
- Prepared and circulated documents to established mailing lists in an effective, timely manner.
- Verified documents and associated records to catch and resolve discrepancies.
- Responded to telephone enquiries from clients, vendors and members of public.
- Trained junior team members on administrative processes, company requirements and performance strategies.
- Organised client events and conferences.
- Scheduled and confirmed appointments for entire management team.
- Assisted with invoicing and payroll to help facilitate efficient workflow.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
- Answered inquiries concerning standardised policies, procedures and regulations.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Accurately tracked tax, invoicing and budget information using QuickBooks.
- Managed incoming and outgoing calls for busy office.
- Managed clerical needs of employees, including administrative support, file management and stationery supplies.
- Assembled and mailed informational packets, reports and publications.
- Improved office efficiency by managing client correspondence, record tracking and data communications.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Improved current filing system by moving to cloud-based storage solution.
- Welcomed guests and clients in upbeat and friendly manner.
- Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.
- Scheduled meetings and client appointments for team of 14.
- Received and screened high-volume internal and external communications, including calls, email and mail.
- Sorted and distributed business correspondence to correct department or staff member.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Wrote reports and correspondence from dictation and handwritten notes.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Drafted meeting agendas and followed up on team action items.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Prepared and circulated documents to established mailing lists in an effective, timely manner.
Junior Shift Manager
AmRest
Radom, Poland
01.2012 - 08.2014
- Kept employees operating productively to meet business and customer needs.
- Developed continuous improvement initiatives to drive team efficiencies.
- Trained and mentored new employees to maximise team performance.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Led team of 10+25 peoples to achieve KPI targets in fast-paced environments.
- Making decisions quickly, removing any blockages (complains, breakdowns, problems), production control, taking care of excellent quality of products, creating deposits, making daily inventory. created positive image of company, atmosphere in workplace and made every effort to ensure that each employee was motivated to work
Education
Bachelor of Arts - Family and penal mediation
CKP Łazarski
WarszawaMaster of Business Administration - Administration
Wyższa Szkoła Handlowa w Radomiu
RadomBachelor of Business Administration - Human Resource Management
Wyższa Szkoła Handlawa w Radomiu
RadomBachelor of Science - Pedagogy
Wyższa Szkoła Handlowa w Radomiu
RadomCertificate of Higher Education - Counselling
Association of learning
Bristol / ONLINE 01.2026 -
Skills
MS Office, SAP, TMS, Assist, Driving license cat B, Handling with cash registers, working under pressure, knowledge in management of people, determination in action Documentation,
warehouse equipment like PPT, Stacker, Fast learner, Quality control plans, Operations managements, Schedule management, Inventory, Process improvement Labolatory equipment and processes, JDA and JDE operations, Tank House operation system and wine control
Timeline
Certificate of Higher Education - Counselling
Association of learning
01.2026 -
Tank House Operator
Encirc
05.2024 - Current
Production Team Leader
Accolade Wines
01.2022 - 05.2024
Assistant Manager
DHL Supply Chain
12.2020 - 12.2021
Commercial Bank Customer Advisor
Getin Noble Bank
02.2020 - 11.2020
Branch Manager, Manager
T-Mobile
04.2016 - 02.2019
Administrative Office Assistant
Energy for Home
09.2015 - 02.2016
Junior Shift Manager
AmRest
01.2012 - 08.2014
Master of Business Administration - Administration
Wyższa Szkoła Handlowa w Radomiu
Bachelor of Business Administration - Human Resource Management
Wyższa Szkoła Handlawa w Radomiu
Bachelor of Science - Pedagogy
Wyższa Szkoła Handlowa w Radomiu
Bachelor of Arts - Family and penal mediation
CKP Łazarski