ANNA KOURDOULOUS
London
Summary
Business Manager/Office Manager with over 10 years of experience in professional services. Demonstrates exceptional communication, negotiation, and organizational skills. Proven ability to manage high-pressure situations, resolve issues efficiently, and cultivate strong client relationships. Expertise includes team leadership, property negotiation, IT troubleshooting, customer service, staff recruitment, compliance monitoring, and workplace safety.
Overview
27
27
years of professional experience
12
12
years of post-secondary education
Work history
Business Manager
Mayfair Point Ltd
Mayfair, London
06.2008 - 09.2025
- Company Overview: Mayfair Point Ltd, affiliated with a major commercial law firm, manages approximately 6,000 sq ft of flexible business space, comprising 48 private offices. The company offers fully serviced office solutions, meeting rooms, and front-of-house services to a diverse professional client base.
- Operations:
- Oversee the daily operations of the office to ensure a clean, functional, and welcoming environment across all communal areas.
- Ensure client requests, concerns, and service issues are addressed promptly and professionally to maintain high satisfaction levels.
- Lead reception and administrative teams, ensuring the delivery of professional front-of-house services including call handling, mail distribution, and visitor management.
- Procure and manage office supplies, equipment, and inventory; review and negotiate vendor and supplier contracts.
- Build and maintain strong relationships with clients, vendors, service providers, and internal teams to support smooth operations.
- Manage meeting room bookings for internal and external clients. Plan and coordinate staff and client events, including Christmas parties.
- Maintain accurate records related to occupancy levels, client information, supplier contracts, and resource usage.
- Prepare and present quarterly office performance and operational reports to Senior Lawyers and Directors.
- Manage the office budget, monitor day-to-day expenditures, manage petty cash, and handle client account billing and reconciliation.
- Provide administrative support to clients and staff, including travel and accommodation arrangements, and general office administration.
- Manage virtual office clients, including AML due diligence in compliance with the Money Laundering Regulations 2007.
- Complete all paperwork ready for client check-ins/outs; ensure all requirements are met.
- Configure and troubleshoot office IT systems: wireless routers, Avaya phone extensions and voicemail, security access control fobs, and postal accounts. Escalate complex issues to IT department.
- Facilities:
- Main point of contact for housekeeping and all building maintenance issues, repairs and contracts.
- Schedule and supervise contractors, maintenance teams and external vendors.
- Ensure compliance with Health & Safety (H&S) regulations, including scheduling of annual inspection, fire alarms, emergency lighting and risk assessments.
- Carry out weekly fire drills, monthly emergency light testing and planned preventative maintenance.
- Maintain up-to-date records of inspections, certificates and procedures.
- Responsible for office set-ups, moves, and reconfigurations.
- Coordinate refurbishments by researching suitable contractors, obtaining and comparing quotes, managing timelines, and overseeing the work.
- Arrange and monitor on-site security measures, including the installation, maintenance, and operation of CCTV systems, intruder alarms, and access control system.
- Monitor and maintain emergency response plans: fire, evacuation and lockdown.
- Conduct regular drills and staff training on emergency procedures.
- Staff Management:
- Manage a team of four staff members: lead recruitment, inductions, training, task performance reviews, appraisals and team morale development.
- Approve holiday requests, arrange cover and support staff welfare and HR matters.
- Finance:
- Manage office budgets, monitor expenditure and main financial records.
- Authorise supplier invoices and produce monthly client rent and service charge invoices.
- Oversee collections, allocate payments to client accounts and manage outstanding client debt.
- Responsible for allocation of petty cash and credit card receipts.
- Sales:
- Liaise with brokers and sales team regarding availability, viewings and progress.
- Track and update progress of new sales leads on Operate, ensure all prospects are followed up effectively.
- Conduct property viewings to prospective clients and negotiate office unit lettings. Introduce strategic deals and broker incentives.
- Promote additional services: meeting rooms, telephone answering system to maximise revenue.
- Lead marketing and sales: develop pricing strategies, promotions, and initiatives.
- Conduct market research to ensure competitive positioning.
Receptionist
Landmark Plc
London
10.2008 - 04.2009
- Managed a busy switchboard, handling high volumes of incoming calls efficiently and professionally.
- Welcomed and announced visitors, ensuring a friendly and professional front-of-house experience.
- Handled distribution of incoming/outgoing post and coordinated taxi and courier bookings.
- Managed meeting room bookings using Centre Pro and provided refreshments for client meetings.
Receptionist (Part-time)
Northern & Shell Media Company
London
01.2003 - 06.2008
- Operated a busy switchboard, transferred calls and emailed messages to relevant staff.
- Greeted and announced visitors, escorted them to the appropriate departments.
- Handled customer complaints and escalated issues when necessary.
- Issued daily access passes and maintained visitor logs.
- Scheduled meetings, arranged beverages and coordinated IT equipment setup.
- Provided general administrative support across departments.
PA to Office Services Manager
ED & F Man Holdings
London
10.2005 - 07.2006
- Organise and maintain the Facilities Manager’s calendar, including meetings, site visits, and appointments.
- Prioritise and coordinate daily schedules to ensure smooth workflow.
- Maintain organised filing systems for facilities documentation, contracts, and compliance records.
- Assist in sourcing suppliers, obtaining quotes, and raising purchase orders.
- Monitor and manage stock levels of facilities supplies and office consumables.
- Support the Facilities Manager in ensuring building compliance with health & safety regulations.
- Maintain accurate records of inspections, risk assessments, and safety certifications.
- Assist in coordinating office moves, refurbishments, and space planning activities.
- Manage booking systems for meeting rooms, equipment, parking, or shared spaces.
- Taking and issuing photo security passes.
Receptionist (Part-time)
The Britannia International Hotel
London
06.2003 - 01.2005
- Welcomed and checked in/out guests.
- Handled reservations, cancellations, and room allocations using hotel booking systems.
- Responded promptly to guest enquiries and complaints.
- Managed payments, processed invoices, and maintained accurate records of transactions.
- Collaborated with housekeeping and other departments to ensure comfortable guest experiences.
Receptionist/ Appointment Co-coordinator (Part-time)
Martyn Maxey - Hair & Beauty Salon
Mayfair
01.1999 - 01.2003
- Scheduled and managed client appointments to ensure smooth daily operations.
- Handled customer complaints and enquiries professionally, providing prompt and effective resolutions.
- Organised and implemented marketing initiatives to drive customer engagement and increase revenue.
- Supervised and supported stylists, overseeing performance and ensuring high service standards.
- Performed daily cash-up duties with accuracy and attention to detail.
- Carried out general administrative tasks, including inventory management, reporting, and record-keeping.
Education
Legal Practice Course -
BPP Law School
09.2006 - 07.2008
Graduate Diploma in Law - undefined
BPP Law School
09.2004 - 07.2005
BA - Legal Studies
University of Greenwich
09.2001 - 07.2004
A Levels - Government & Politics, English Literature, Psychology
Tower Hamlets College
09.1999 - 07.2001
10 GCSEs - A-C including English & Maths
George Green’s School
09.1994 - 07.1999
Skills
- Team Leadership & Management Avaya IP Office Console
- Net2 Access Control System
- Microsoft Office 365
- Operate Essensys Software
- Confident and Proactive Problem Solver
- Effective Communication & Organisation
- Willingness to Learn
- Health & Safety Policies
References
References Available on Request
Timeline
Receptionist
Landmark Plc
10.2008 - 04.2009
Business Manager
Mayfair Point Ltd
06.2008 - 09.2025
Legal Practice Course -
BPP Law School
09.2006 - 07.2008
PA to Office Services Manager
ED & F Man Holdings
10.2005 - 07.2006
Graduate Diploma in Law - undefined
BPP Law School
09.2004 - 07.2005
Receptionist (Part-time)
The Britannia International Hotel
06.2003 - 01.2005
Receptionist (Part-time)
Northern & Shell Media Company
01.2003 - 06.2008
BA - Legal Studies
University of Greenwich
09.2001 - 07.2004
A Levels - Government & Politics, English Literature, Psychology
Tower Hamlets College
09.1999 - 07.2001
Receptionist/ Appointment Co-coordinator (Part-time)
Martyn Maxey - Hair & Beauty Salon
01.1999 - 01.2003
10 GCSEs - A-C including English & Maths
George Green’s School
09.1994 - 07.1999