Anna Kotecka
Leicester
Summary
Experienced operations leader with expertise in cost optimisation and process improvement. Skilled in team leadership, communication coaching, and problem-solving under pressure. Dedicated to delivering innovative solutions that improve efficiency and organisational outcomes.
Overview
19
19
years of professional experience
Work history
Head of Postal & Logistics
Go Inspire Solutions a Xerox Company
Leicester
2021.10 - 2026.02
- Identified operational improvement opportunities and secured strategic contract with Royal Mail, delivering improved postage rates and enhanced logistics solutions for clients.
- Delivered operational efficiency initiatives that drove measurable improvements in productivity and overall business performance.
- Conducted 150 operational and cost-analysis studies, achieving approximately £1.5 million in cost savings.
- Led cross-functional project teams across operations and manufacturing, ensuring successful delivery of key business initiatives.
- Facilitated effective decision-making by resolving project impasses, removing barriers, and maintaining delivery momentum.
- Provided structured reporting to Senior Leadership Team (SLT), ensuring transparency on project progress, risks, and timelines.
- Increased monthly sales revenue from £55,000 to £144,000 through targeted commercial and operational improvements.
- Recognised with the Employee of the Quarter Award (January 2023) for outstanding performance and contribution to business results.
Postal & Logistics Coordinator
Go Inspire Solutions
Leicester
2014.05 - 2021.10
- Increased postage profit by £165,000 across the business and secured a further £225,000 uplift through optimisation of customer contractual rates.
- Delivered the Tray Optimisation Project, generating £25,000 in cost savings through improved resource utilisation.
- Managed high-volume logistics operations in 2019, overseeing the procurement of 1.5 million trays, coordinating 1,000 collections, and facilitating the distribution of 500 million mail packs.
- Optimised postal discounts by leveraging Downstream Access (DSA) and product offerings from Royal Mail.
- Identified and escalated a critical processing error within Royal Mail, preventing potential adverse impact to 3,500 customers.
- Developed and maintained strong strategic relationships with key mail providers, including Royal Mail, Whistl, and UK Mail.
- Successfully implemented a robust and scalable Mail Returns process, improving operational control and service consistency.
- Directed Postal & Logistics department activities to optimise service delivery, cost efficiency, and operational performance.
Postal Administrator
GI Solutions
2013.04 - 2014.05
- Ordered and dispatched postal kits to production, achieving 99% accuracy in mail presentation and compliance standards.
- Monitored and reported daily on postal containers and consumables, ensuring optimal inventory control and uninterrupted operational flow.
- Maintained exceptional quality performance, achieving a 0.0–0.1% error rate in mailings as documented by Royal Mail from 2014 onwards.
- Verified the functionality and reliability of all postal kits prior to release, minimising operational disruption and rework.
- Produced and managed accurate labelling for bags and trays, enhancing identification, traceability, and organisational efficiency.
- Contributed to daily supplier forecasting, supporting the department’s recognition as the “most accurate forecast supplier” across UK mailing houses.
Customer Service Specialist
Orion Polyurethanes. Manufacturing
2006.09 - 2013.02
- Oversaw the entire sales process from start to finish.
- Recorded orders in MIS to ensure accuracy
- Prepared documents and invoices for collections, streamlining administrative processes
- Coordinated logistic arrangements for international transport.
- Managed the leading chemical distribution account in the Construction chemicals industry
- Provided product information, increasing customer knowledge.
- Delivered excellent service to enhance client retention rate.
- Coordinated messaging between customers and internal teams to enhance information flow.
Education
PeopleCert
2023.01 -
2021.01 -
MA - Logistics
Wroclaw College of Management
Poland 2010.01 - 2012.01
BA - Business English
Wroclaw, the Philological School of Higher Education (WSF)
Poland 2007.01 - 2010.01
Skills
- Operational Optimisation
- Cost & Resource Management
- Supply Chain & Inventory Management
- Project & Team Leadership
- Process Improvement & Problem-Solving
- Stakeholder & Vendor Management
- Compliance & Quality Assurance
- Communication & Coaching
- Data Analysis & Reporting
References
Available on request.
References
References available upon request.
Timeline
PeopleCert
2023.01 -
Head of Postal & Logistics
Go Inspire Solutions a Xerox Company
2021.10 - 2026.02
2021.01 -
Postal & Logistics Coordinator
Go Inspire Solutions
2014.05 - 2021.10
Postal Administrator
GI Solutions
2013.04 - 2014.05
MA - Logistics
Wroclaw College of Management
2010.01 - 2012.01
BA - Business English
Wroclaw, the Philological School of Higher Education (WSF)
2007.01 - 2010.01
Customer Service Specialist
Orion Polyurethanes. Manufacturing
2006.09 - 2013.02