Anna Knowles
Sniperly Park
Summary
Results-oriented professional with extensive experience in customer service roles. Proven ability to foster strong customer relationships, enhancing loyalty and retention rates. Demonstrated success in achieving targets, managing cash and card transactions, and thriving in fast-paced environments. Quick learner and dedicated team player committed to delivering exceptional service.
Overview
10
10
years of professional experience
Work history
Temporary Store Manager
Sweaty Betty
Jesmond, Newcastle upon Tyne
07.2025 - Current
- Led team in delivering exceptional customer service experiences to enhance satisfaction.
- Managed store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff.
- Implemented visual merchandising standards to optimise product display and increase engagement.
- Managed payroll processing for employees ensuring accuracy and compliance with regulations.
- Worked flexible hours, covering weekends and bank holidays.
- Handled multiple tasks simultaneously, maximising productivity and efficiency .
- Developed strong relationships with customers to ensure satisfaction and loyalty.
Full Time Supervisor
Sweaty Betty
Jesmond, Newcastle upon Tyne
08.2022 - Current
- Built customer retention and satisfaction by delivering top-quality service.
- Managed store opening and closing, taking key holder responsibilities.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Worked with the Store Manager to ensure correct set up of visual merchandising campaigns.
- Daily cleaning to keep the store looking up to the brand standards.
- Processing deliveries, unpacking, tagging, hanging and pricing items. Getting them ready to go out on the shop floor.
- Resolved customer complaints and issues promptly, ensuring a positive shopping experience and customer loyalty.
Personal Trainer
Self Employed
Durham, Durham
03.2020 - Current
- As I qualified as a Personal Trainer in the Covid-19 pandemic I began by delivering online fitness training sessions using Zoom.
- Designing and executing individual and small group exercise fitness classes and regimens.
- Continuously growing my customer base through word-of-mouth referrals based on customer satisfaction and results.
- Teach clients how to properly operate exercise equipment.
- Building positive relationships with clients to encourage continued class and session attendance.
- This job has allowed me to gain confidence talking in front of large groups and use creative thinking when making content for my social media accounts.
Retail Sales Assistant
Arcadia Group
Durham, Durham
05.2017 - 01.2021
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated tills with accuracy and processed cash and card transactions.
- I was put in charge of the shoe department meaning I had to monitor display stock levels, replenishing for consistently well-stocked sales floor, unpack and put out deliveries and merchandise the department based on company guidelines.
- Put up signage for products, offers and sales promotions.
- Gained communication skills from working within a large team.
Cafe Barista & Receptionist
Infinite Air
Durham, Durham
06.2015 - 11.2017
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered telephone and email enquiries.
Education
NVQ Level 3 - Fashion and Textiles
Monumental Training
Sunderland03.2016
GCSEs - GCSE
St Leonard's Catholic School
Durham04.2014
Skills
- First aid and CPR
- Money handling
- Self-motivated
- Outgoing and enthusiastic
- Excellent time management
- Customer service oriented
- Experience in replenishing stock and merchandising
- Computer skills
- Team player
- Flexibility to work any shift
- Excellent communication
- Organised and reliable
- Retail payroll management
Timeline
Temporary Store Manager
Sweaty Betty
07.2025 - Current
Full Time Supervisor
Sweaty Betty
08.2022 - Current
Personal Trainer
Self Employed
03.2020 - Current
Retail Sales Assistant
Arcadia Group
05.2017 - 01.2021
Cafe Barista & Receptionist
Infinite Air
06.2015 - 11.2017
NVQ Level 3 - Fashion and Textiles
Monumental Training
GCSEs - GCSE
St Leonard's Catholic School