Anna Kirkwood
Belfast,Antrim and Newtownabbey
Summary
A highly skilled professional with expertise in communication, organisation, and time management. Demonstrates exceptional facilitation and presentation abilities, coupled with resilience and adaptability to meet role requirements. Strong active listening and teamwork capabilities, complemented by personal responsibility and empathy. Exhibits patience and advocacy skills, underpinned by self-awareness and a strong desire to assist, enable and walk with service users throughout their journey.
Overview
5
5
years of professional experience
Work History
Patient Representative
Royal College of Psychiatrists
London, City of London
04.2023 - Current
- Utilised the opportunity to work collaboratively with Psychiatrists from across all areas of the United Kingdom to promote quality care and bring about change to mental health services for children and young people.
- This role has required continual use of advocacy skills to ensure that the real and raw experiences of young people remain at the centre.
- Had the opportunity to speak at United Kingdom wide conferences to share lived and learned experience of the transition between children and adult services.
Sessional Peer Educator
Belfast Recovery College
Belfast, Antrim and Newtownabbey
01.2023 - 10.2023
- Co-produced and delivered Mental health and well-being courses on Attitudes Towards Mental Ill Health and Managing Your Mental Health in Education.
- Participated in in-reach and outreach events.
- Supported a student with a visual impairment.
- Adapted course delivery to meet the learning needs of those attending.
- Developed engaging and enjoyable icebreakers to promote initial engagement.
- Adapted practice and techniques based upon evaluations completed by students following their attendance on the course.
Waitress
Wagamama
Dundonald, Lisburn and Castlereagh
11.2019 - 09.2020
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Bachelor of Social Work - Social Work
Queen's University of Belfast
Belfast 09/2022 -
TQUK Level 3 - Training and Education
Belfast Recovery College
Belfast 03/2022 - 08/2022
Level 3 National Extended Diploma - Health and Social Care
South Eastern Regional College Newtownards
Newtownards, Ards and North Down 09/2020 - 06/2022
Wellness Recovery Action Plan - Mental Health
Belfast Recovery College
Belfast 10/2021 - 10/2021
OCN Level 2 - Advocacy
Belfast Recovery College
Belfast 10/2019 - 11/2019
GCSEs -
Strathearn School
Belfast 08/2016 - 06/2018
Skills
- Excellent Communication skills
- Organisational Skills
- Time Management Skills
- Facilitation skills
- Presentation skills
- Resilience
- Ability to adapt and change to meet needs and requirements of role
- IT skills
- Active Listening
- Teamwork
- Personal Responsibility
- Empathy
- Patience
- Advocacy / Self advocacy
- Self-Awareness
Timeline
Patient Representative
Royal College of Psychiatrists
04.2023 - Current
Sessional Peer Educator
Belfast Recovery College
01.2023 - 10.2023
Waitress
Wagamama
11.2019 - 09.2020
Bachelor of Social Work - Social Work
Queen's University of Belfast
09/2022 -
TQUK Level 3 - Training and Education
Belfast Recovery College
03/2022 - 08/2022
Level 3 National Extended Diploma - Health and Social Care
South Eastern Regional College Newtownards
09/2020 - 06/2022
Wellness Recovery Action Plan - Mental Health
Belfast Recovery College
10/2021 - 10/2021
OCN Level 2 - Advocacy
Belfast Recovery College
10/2019 - 11/2019
GCSEs -
Strathearn School
08/2016 - 06/2018
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