Experienced hospitality professional and former business owner with over 20 years in customer-facing and operational roles, now transitioning into the public sector with a focus on staff wellbeing and support. Brings a calm, empathetic approach, strong communication skills, and the ability to manage sensitive conversations with discretion and care. Proven track record of working independently, solving problems under pressure, and building trust in fast-paced environments. Holds academic foundations in philosophy and food science, with a personal interest in psychology and mental health. Passionate about creating positive, supportive workplaces and making a meaningful difference in people’s professional lives.
Empathy & Active Listening
Communication & Interpersonal Skills
Conflict Resolution & Problem Solving
Confidentiality & Discretion
Autonomous Working & Accountability
Time Management & Prioritization
Training & Mentoring
Record Keeping & Organisation
Adaptability & Resilience
Technical proficiency