Anna HOGG

Since 2020, I have been an active influencer on TikTok. I have accumulated over 200,000 followers and collaborated with various brands to produce UCG content, promotional videos and paid collaborations. Those include such fashion brands (Motel Rocks, That's So Fetch, Mewmews, & others), beauty clinics (Blanco Lash London, Xenia Clinic Korea, Onlif Clinic Seoul, & others), various applications (Yubo, Exposed, PNK & others). Throughout content creating I have:

• Developed innovative strategies for audience engagement.
• Engaged with online communities to foster brand loyalty.
• Coordinated with influencers for promotion, boosted reach.
• Worked on multiple platforms simultaneously, enhanced digital presence.
• Collaborated with marketing team for promotional campaigns.
• Produced high-quality videos using editing software.
• Managed social media accounts, creating and scheduling posts to maintain active online presence.
• Created visually appealing graphics and designs for online and offline promotional materials.
• Developed catchy phrases for social media content.

At Quaglino's, I was given greater responsibility allowing me to dive into my perfectionism and discover the most diligent sides of me. I was able to:

• Handled sensitive information with discretion to maintain confidentiality.
• Provided excellent customer service for positive client relationships.
• Enhanced company image with professional greeting and handling of guests.
• Managed appointment scheduling, resulting in an organised workflow.
• Ensured smooth running of reception area by managing incoming calls and visitor enquiries.
• Supported department heads by coordinating internal meetings and events.
• Balanced demanding workload and juggled multiple priorities in calm and methodical manner to maintain productivity even in peak periods.
• Prepared meeting rooms before appointments, enhancing professionalism.

After working with Tao Group in Yauatcha Soho for two months, I was promoted. I switched departments, from back of house to front of house. This position involves a lot more management. Here are my current responsibilities.

• Answer and help resolve enquiries from clients
• Reduce waiting times through effective time and resource management.
• Track daily activities and important metrics with spreadsheets.
• Greet incoming customers in a professional manner and provide friendly, knowledgeable assistance.
• Deliver front of house duties with warm and professional manner.
• Keep reception area clean and neat to give visitors a positive impression of the company.

Throughout my position at Tao hospitality position, I learnt numerous skills while fulfilling responsibilities. Here are the most important ones:

• I gained thorough understanding of restaurant processes, health and safety procedures and waiting standards in Yauatcha restaurant.
• I restocked frequently used items including clean napkins, chopsticks and cutlery and maintained clean server station.
• I regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• I served high volumes of guests in fast-paced service environments with exceptional customer care.
• I managed restaurant closing duties, from cleaning dining areas to cashing up tills.

During my 'stage de troisième' in France, aged 14, I chose to gain work experience at a large dental / orthodontist practice. First I interviewed with the Dental Practice leader who agreed to allow me to shadow the staff and observe how the practice is run during the course of a week. This included both administrative workers and clinicians. At the end of the internship I prepared a report and presented it to my class explaining what I had observed including on working practices and the real-world dynamics and relations between management and staff.