Anna Hayes

Scooped ice cream, handled cash register, opened and closed shop, and maintained hygiene and cleanliness in a busy location. Served customers efficiently during peak hours, often managing the shop independently. Managed high-pressure situations using critical thinking skills. Delivered exceptional customer service by resolving complaints and answering queries promptly.

• Used bubbly personality to engage with customers and develop positive rapport.
• Operated ice cream machines and equipment, ensuring smooth and efficient service.
• Served customers efficiently, taking orders and processing payments with accuracy and speed.

• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Processed payments by cash, cheque, or card to complete transactions.
• Maintained clean, tidy and organised checkout areas.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Maintained neat and clean shop floor and storage areas.

• Cleaned rooms to satisfaction of clients and management.
• Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
• Stocked toilet tissue, paper towels and other bathroom supplies.
• Removed trash from guest rooms, including emptying bins and properly disposing of soiled linen.
• Proactively replenished guest supplies and amenities.