Anna Graham
Leeds
Summary
Ambitious and customer-focused professional with a strong background in administration, customer service, and sales. Proficient in Microsoft Office (Word, Excel, Outlook) with excellent interpersonal and communication skills. Keen to transition into the financial services sector, with a strong desire to pursue CeMAP qualifications and develop a successful career as a Mortgage Adviser. Eager to leverage my sales experience to provide exceptional service and contribute to the growth of the UK’s leading new homes mortgage provider.
Overview
7
7
years of professional experience
Work history
General Assistant
Jorvik Motor Leasing
Leeds/ York
06.2018 - Current
- Managed administrative tasks, including data entry, phone queries, and client documentation using Microsoft Office tools.
- Provided support to the sales team by handling customer inquiries and scheduling appointments.
- Played a key role in improving office efficiency through accurate record-keeping and timely communication.
Server
Harvey Nichols
Leeds
07.2024 - Current
- Delivered top-tier customer service in a fast-paced environment, ensuring client satisfaction.
- Developed strong sales techniques by promoting products and services to enhance the client experience.
Host & Server
Blackhouse
Leeds
03.2022 - 07.2024
- Managed reservations and client inquiries, providing professional support with a focus on excellent customer service.
- Assisted with office administration tasks, including maintaining records and coordinating bookings.
Retail Assistant
Co-Op
York
01.2020 - 01.2021
- Handled stock, customer service, and cash operations with a focus on accuracy and compliance with company policies.
- Worked with team members to ensure smooth store operations and customer satisfaction.
Retail Assistant
Cath Kidston
York
01.2018 - 01.2020
- Provided personalized customer service, managed inventory, and processed transactions with attention to detail.
Education
BA (Hons) Graphic Design -
Leeds Arts University
Leeds /2021 - /2024
Art Foundation Year -
York College
York /2020 - /2021
A-Levels -
Fulford School
York /2018 - /2020
GCSEs -
Fulford School
/2016 - /2018
Skills
- Microsoft Office (Excel, Word, Outlook): Used daily for data entry, scheduling, and client communications in administrative roles
- Customer Service & Sales: Extensive experience delivering high-level client support and managing customer needs in fast-paced environments
- Organizational & Administrative Skills: Managed office tasks, documentation, and client inquiries, ensuring smooth operations
- Communication & Interpersonal Skills: Proven ability to explain complex information clearly and effectively to clients
- Attention to Detail: Maintained accurate records and handled sensitive data efficiently
- Team Collaboration: Worked collaboratively in teams to meet goals and improve workflow
Timeline
Server
Harvey Nichols
07.2024 - Current
Host & Server
Blackhouse
03.2022 - 07.2024
Retail Assistant
Co-Op
01.2020 - 01.2021
General Assistant
Jorvik Motor Leasing
06.2018 - Current
Retail Assistant
Cath Kidston
01.2018 - 01.2020
BA (Hons) Graphic Design -
Leeds Arts University
/2021 - /2024
Art Foundation Year -
York College
/2020 - /2021
A-Levels -
Fulford School
/2018 - /2020
GCSEs -
Fulford School
/2016 - /2018
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