Presentation tools
Anna Fokina
Student
London
Summary
Polite and professional call operator successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Ambitious Marketing Assistant optimizing campaign performance to drive business success. Devoted market surveyor with established record of measurable customer engagement, coordinating lead generating campaigns and achieving notable revenue results.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Call Center Operator
Centrecom
Malta
09.2021 - 10.2022
- Promoted available products and services to customers during service, account management and order calls.
- Responded to customer requests for products, services and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Shop Assistant
Zara
Barcelona
06.2021 - 08.2021
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Checked incoming orders and organized new stock.
- Addressed customer issues immediately to guarantee swift resolution.
- Used hand and power tools, equipment and instruments accurately.
Education
High School Diploma -
Uspenskaya School
Russia 09.2009 - 06.2020
High School Diploma -
DLD College London
United Kingdom 09.2020 - 06.2021
Bachelor of Arts - Business Management, Digital Innovations
City University London
United Kingdom 09.2021 - Current
Skills
Documentation and reporting
Software
Communication tools
Word processing
Excel
Certification
MCAS - Microsoft Certified Application Specialist
Timeline
Call Center Operator
Centrecom
09.2021 - 10.2022
Bachelor of Arts - Business Management, Digital Innovations
City University London
09.2021 - Current
Shop Assistant
Zara
06.2021 - 08.2021
MCAS - Microsoft Certified Application Specialist
10-2020
High School Diploma -
DLD College London
09.2020 - 06.2021
High School Diploma -
Uspenskaya School
09.2009 - 06.2020
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