Summary
Overview
Work history
Education
Skills
Timeline
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Anna Falkowska

London

Summary

Hard working , physically fit and friendly individual who enjoys working with members of the public. I have a lively personality and work well with customers, managment , employees. After 10 years work experience in hotels, restaurant I have developed all the necessary skills required to work in hospitality.

Overview

3
3
years of professional experience

Work history

Senior floor manager

The Adam @ Eve Mill Hill Village gastro pub London
01.2023 - 11.2024
  • Promote sales and build up relations with all guests.
  • Supported team in achieving targets by providing training and guidance about products and services available in the store.
  • Ensured that gastro pub is set according to standarts.
  • Ensured all cleaning schedules and opening/closing checklist have been complited and they are to company standard.
  • Act professionaly at all times when dealing with complaints, comments from guest.
  • Full aware of the Micros system.
  • Ensure daily takings are recorded correctly and have been locked in a safe.
  • Complite daily report correctly for a company, carry out safe and correct procedures with banking money.
  • Implemented health and safety, food safety regulations for safer workspace.

Waitress

The Doyle Collection Bloomsbery Hotel
London
03.2022 - 12.2022
  • Provide a quick, efficient, courteous and professional service at all times.
  • Provide tailored service to customers with allergies and dietery requirement to minimalise risk.
  • Knowledgeable with all menu, wine, drinks, food service equipment.
  • Show due care when handling guest payment, ensuring guest confidentality is respected at all time.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Attended to customer's needs proactively for first-class waiting service.
  • Increased order value by upselling sides, drinks and desserts.

Food and beverage team leader

Accor Novotel Tower Bridge
London
09.2021 - 02.2022
  • Recognise and develop relationship with regular guests.
  • Ensure that all staff are punctual and the company grooming standard are adhead to at all times, taking appropriate corective action when required.
  • Communicate and delegate duties to all team.
  • Ensure the briefing and handovers are carried out for each shift.
  • Organize staff breaks, ensuring service levels are maintained at all time.
  • Control of daily card payment taking.
  • Managing section with the restaurant efficiently.
  • Keeping the team motivated and highly engaged during the duties

Education

Bachelor -

Academy of Hotel Management and Catering Industry
Poznan

Bachelor -

School of Economics
Wroclaw

Skills

  • Customer service excellence
  • Menu development
  • Team building
  • Order delivery practices
  • Positive attitude
  • Cleanliness
  • Kitchen staff coordination

Timeline

Senior floor manager

The Adam @ Eve Mill Hill Village gastro pub London
01.2023 - 11.2024

Waitress

The Doyle Collection Bloomsbery Hotel
03.2022 - 12.2022

Food and beverage team leader

Accor Novotel Tower Bridge
09.2021 - 02.2022

Bachelor -

Academy of Hotel Management and Catering Industry

Bachelor -

School of Economics

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Anna Falkowska