ANNA ELIZABETH HOLDEN
Dollar,Scotland
Summary
Highly skilled professional with a strong foundation in people skills, organisational abilities, and maintaining performance under extreme pressure. Demonstrates reliability, honesty, and exceptional timekeeping skills. Committed to fostering positive client relationships and dedicated to supporting business growth through determination and a positive work ethic. Possesses quick learning capabilities, excellent team collaboration, leadership qualities, and comprehensive product knowledge. Proficient in risk assessment and customer service, aiming to leverage these strengths to contribute effectively to the success of the organisation.
Overview
7
7
years of professional experience
Work History
Business owner / Lead Instructor
Anna's Pawfect Pooches
Dollar
12.2021 - 01.2025
- Company Overview: Dog Training & Walking
- Dog Training & Walking
- Devised budget plans, ensured financial stability of the business.
- Attended and hosted networking events, establishing solid relationships with other business professionals.
- Established budgets based on historical, current and forecasted business data.
- Developed winning sales strategies to drive revenue.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Conducted behavioural assessments for identifying specific training requirements.
- Employed positive reinforcement with animals, including using clicker-training method and food rewards.
- Optimised animal comfort during treatments through compassionate care.
- Fed, watered and toileted animals ahead of treatments.
- Taught specific commands to the dog, assisting the owner in delivering the same commands for excellent results.
- Trained in animal first aid to provide emergency assistance.
- Provided advice to pet owners on nutrition, health and general care for holistic development of the pet.
- Minimised destructive behaviour in pets via activity-based distraction techniques.
- Worked with owners to establish their hopes and requirements, creating training schemes to best meet those needs.
- Monitored health of animals, reporting changes or causes for concern.
- Built rapport with clients by meeting their individual pet care needs.
- Provided quality dog walking services for client satisfaction.
- Respected community rules regarding leash laws and pet waste disposal showing civic responsibility.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
- Ensured safety and security of dogs when transporting them to and from walking areas.
American Bar Hostess
Gleneagles
11.2023 - 05.2024
- Managed reservations and seating arrangements for smooth operations.
- Updated table status on restaurant management software for accurate tracking.
- Kept hostess area clean and organised to uphold professional reputation.
- Organised waiting lists during peak hours to manage crowd effectively.
- Liaised with event coordinators during special events for seamless execution of duties.
- Checked coats and other personal belongings as per guest's request whilst ensuring their safekeeping.
- Collaborated with the serving staff to streamline service delivery.
- Escorted guests to their tables, providing detailed menu information when needed.
Outdoor pursuits Instructor
Highland Fling
Killiecrankie
05.2023 - 11.2023
- Company Overview: Bungee jumping center based in Killiecrankie
- Bungee jumping center based in Killiecrankie
- Collaborated closely with other instructors to deliver comprehensive adventure programmes that met varied learning objectives.
- Explained exercises clearly to help clients move safely with maximum effort and results.
- Communicated and enforced safety procedures.
- Fostered team spirit by leading group activities in outdoor settings.
Receptionist & Meeting Room Manger - Advertising
VCCP
London, Victoria
12.2019 - 12.2021
- Company Overview: Advertising company London
- Advertising company London
- Answered telephone calls, compiling detailed notes and promptly forwarding as required.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained reception area stock of important forms and brochures.
- Set up office spaces, equipment and support services for client and team meetings.
- Oversaw office supply orders and replenished stock for staff use.
- Received payments for [Product or service] and updated balances in computer.
- Took and communicated messages to minimise interruptions to staff workflows.
- Admitted guests into buildings to control site access.
- Embodied company values through friendly and reliable customer service.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Monitored building security, updated logs and issued visitor badges.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Handled appointment scheduling to ensure smooth daily operations.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Represented company and promoted brand with exceptional service and presentation.
FOH Supervisor, Media director and Chef
Bridge Street Kitchen
Dollar, Scotland
11.2017 - 10.2019
- Improved customer satisfaction by resolving complaints promptly and professionally.
- Maintained clean dining area for a pleasant customer experience.
- Fostered a welcoming atmosphere by greeting customers upon arrival.
- Conducted regular inventory checks for optimal stock management.
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Managed new and existing reservations using computer software or applications.
- Increased order value by upselling sides, drinks and desserts.
- Checked customer IDs to confirm age before selling age-restricted products.
- Managed cash tips and reconciled tickets against till at end of shift.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Led successful catering events provided excellent dining experiences for guests.
- Orchestrated seamless kitchen service during peak hours.
- Streamlined kitchen operations for enhanced efficiency.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Maintained high safety standards during food preparation and serving procedures.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Achieved 5 star rating by delivering exceptional dishes and prompt service.
- Implemented social media strategies for greater online presence.
- Crafted engaging social media content, increased audience engagement.
- Managed social media platforms to increase brand awareness.
Education
Certified Dog Trainer - Puppy Specialist, Recall Specialist, Anxiety Specialist
Dog Training College
04.2001 -
Level 1 Awards in Wines - An introduction to wine
WSET - Wine & Spirit Education Trust
HNC&HND - Art and Design
Perth College
01.2015 - 01.2016
Skills
- People skills
- Organizational skills
- Ability to maintain performance under extreme pressure
- Positive Client relationships
- Reliability
- Honesty
- Timekeeping skills
- Positive work ethic
- Ability to dedicate myself to my place of work
- Determination to help the business in any way I can
- Ability to learn quickly
- Great team skills
- Leadership qualities
- Product knowledge
- Risk Assessment
- Customer Service
Hobbies and Interests
- Taekwondo - As a young girl I became UK Taekwondo champion and at age 14 the youngest ever black belt for my club, achieving high goals and receiving many awards for my wins.
- Photography & art - I am a keen photographer, mainly focusing on dogs as part of my business and for myself. I have always enjoyed expressing my artistry and at college I specialized in watercolor, fine art sketches and more. I try and express my artistic side where possible ensuring things are aesthetically pleasing.
- Clay Pigeon shooting - I am an avid shooter and go about twice a week. Shooting as often as I can, with my own shotgun license I hope to enter competitions soon and to become an instructor as my full-time career.
- Dog Training - As well as a career I enjoy training with my 3-year-old Labrador, Nala, and my father's 2-Year-old, Wire haired Vizsla, Zola, most recently his 7-month-old smooth haired Vizsla Molly.
Languages
French
Beginner
References
References available upon request.
Timeline
American Bar Hostess
Gleneagles
11.2023 - 05.2024
Outdoor pursuits Instructor
Highland Fling
05.2023 - 11.2023
Business owner / Lead Instructor
Anna's Pawfect Pooches
12.2021 - 01.2025
Receptionist & Meeting Room Manger - Advertising
VCCP
12.2019 - 12.2021
FOH Supervisor, Media director and Chef
Bridge Street Kitchen
11.2017 - 10.2019
HNC&HND - Art and Design
Perth College
01.2015 - 01.2016
Certified Dog Trainer - Puppy Specialist, Recall Specialist, Anxiety Specialist
Dog Training College
04.2001 -
Level 1 Awards in Wines - An introduction to wine
WSET - Wine & Spirit Education Trust
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