Anna Dunphy
Buckley,Flintshire
Summary
Inclusion-focused engagement professional with lived rail experience and a strong background in communication, coordination and community-facing work. I bring a calm, people-first approach and a clear understanding of accessibility barriers in public transport. I am motivated by work that centres lived experience, supports disabled people’s voices, and turns insight into practical, inclusive change.
Overview
8
8
years of professional experience
Work history
Functional Skills Tutor
Paragon Skills
Remote
09.2024 - Current
- Deliver Functional Skills English and maths to apprentices.
- Design accessible learning resources, activities and digital
materials. - Support learners 1:1 and in groups, adapting content to
individual needs. - Conduct initial assessments and learning needs analysis.
- Monitor learner progress, provide feedback, and update
learning plans. - Contribute to continuous improvement of learning materials
and delivery.
Functional Skills Tutor
BePro: Bespoke Professional Development
Remote
05.2023 - 09.2024
- Drafted and distributed progress reports to convey periodic academic status.
- Implemented real-world scenarios to explain complex math concepts and offer new ways of investigating academic challenges.
- Incorporated technology and remote learning systems to help students with independent and group study options.
- Maintained accurate student records, complying with all required reporting and file-management protocols.
- Modified syllabus to apply innovative methods suitable for current times.
- Organised workshops, tutorials and seminars to broaden knowledge and maximise potential.
- Used Zoom to teach online classes and interface with wider group of students.
- Diversified lessons, assessing individual student needs and offering varied modalities to support learning outcomes.
- Selected course texts and supplemental content to effectively convey course concerts and drive student comprehension.
Train Conductor
Transport for Wales Rail Services Ltd.
Chester, Cheshire
01.2019 - 05.2023
- Ensured the safe, efficient boarding of customers, maintain train services to timetable.
- Handled customer queries accurately, efficiently and with continued warmth for high levels of customer satisfaction.
- Managed emergency situations calmly, safely and effectively for optimal outcomes.
- Provided an enthusiastic, positive first point of contact for customers, regularly exceeding service expectations.
Director/Business Owner
C’est Bon-Bon! Sweets Ltd.
Rhyl, Denbighshire
07.2018 - 05.2023
Essential Skills, GCSE and WBQ Lecturer
Grwp Llandrillo Menai
Rhyl, Denbighshire
09.2017 - 07.2018
- Managed challenging behaviour effectively, reducing classroom
incidents to maintain positive learning environments. - Helped students to achieve target grades through continuous
curricular support and motivation. - Safeguarded learner's welfare at all times.
Promoted healthy self-talk and coping techniques to significantly reduce stress levels among students. - Built confidence levels among students through empowerment
practices. - Fostered trusted rapport with students when working 1:1 and in
small groups. - Delivered learning support on remote basis through Zoom and
Google Classroom. - Reported on students' progress, achievements and behaviour
Education
Level 5 Award in Coaching (CMI) - Coaching
Chartered Management Institute
Level 2 Award in First Aid for Mental Health. -
First Aid Awards
Level 3 NVQ Certificate in Life Coaching - Counselling
One Education
Level 3 Certificate in Life Coaching 04.2001 -
Professional Graduate Certificate in Education - (Post Compulsory Education and Training)
University of South Wales
Rhos-on-Sea 04.2001 -
Bachelor of Arts - (Hons) English Language and Literature
The Open University
Milton Keynes 04.2001 -
Skills
- Inclusion and engagement
- Accessibility awareness
- Community and stakeholder engagement
- Plain English communication
- Listening, feedback and reporting
- Supporting engagement activity and events
- Partnership working
- Confidence-building communication
- Supporting people with additional needs
- Group facilitation and learner support
- Proofreading and editing
- Developing clear guidance and resources
- Understanding user experience and accessibility barriers
- MS Office
- Safeguarding and wellbeing awareness
Timeline
Functional Skills Tutor
Paragon Skills
09.2024 - Current
Functional Skills Tutor
BePro: Bespoke Professional Development
05.2023 - 09.2024
Train Conductor
Transport for Wales Rail Services Ltd.
01.2019 - 05.2023
Director/Business Owner
C’est Bon-Bon! Sweets Ltd.
07.2018 - 05.2023
Essential Skills, GCSE and WBQ Lecturer
Grwp Llandrillo Menai
09.2017 - 07.2018
Level 3 NVQ Certificate in Life Coaching - Counselling
One Education
04.2001 -
Professional Graduate Certificate in Education - (Post Compulsory Education and Training)
University of South Wales
04.2001 -
Bachelor of Arts - (Hons) English Language and Literature
The Open University
04.2001 -
Level 5 Award in Coaching (CMI) - Coaching
Chartered Management Institute
Level 2 Award in First Aid for Mental Health. -
First Aid Awards