Anna Czajkowska-Mróz

· Lead internal and client-facing projects to ensure timely delivery and alignment with client objectives.

· Collaborate with internal IPsec, operations, and infrastructure teams to enhance service delivery and security protocols.

· Partner closely with the development team on new features, client requests, and the delivery of software solutions.

· Conduct regular priority and resource planning for a team of 6, optimizing workload and project timelines.

· Actively engage with over 40 clients and new prospects in collaboration with the sales department, fostering strong relationships and addressing client needs.

· Facilitate escalation calls and collaborate with the Managing Director on client escalations to ensure prompt resolution of issues.

· Engage with managers and C-level executives, participating in internal project milestone meetings to ensure accurate project status.

· Provide process consulting and expert advice on specific product topics, ISO certifications, and software hosting for clients.

· Implemented and delivered algorithmic trading software to a diverse range of European-based clients.

· Collaborated with the development and product teams to refine features and ensure timely project completion.

· Provided specialized consulting on algorithmic trading and REST APIs.

· Conducted key-user training for new and existing clients to ensure successful adoption and utilization of the software.

· Presented the company's product to new prospects, explaining key features, functionalities, and benefits to a diverse audience.

· Created business offers and conducted market analysis using agile methodologies.

· Maintained regular contact with a wide customer base to stay informed on changing offers and market trends.