Anna Clausen
Hove
Summary
Dedicated and empathetic people-person with a profound commitment to facilitating an outstanding and memorable customer experience in dynamic customer-facing roles. With a strong work ethic that combines interpersonal warmth, efficiency, and a willingness to get stuck in, I am proficient at bringing a highly organised, diligent and dedicated approach to fast-paced working environments.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Care Assistant
Wilbury Care Home
Hove
10.2025 - 01.2026
- Provided compassionate personal care and support to elderly residents, respecting dignity, autonomy, and individual choice
- Monitored and documented residents' physical and emotional wellbeing, care activities, and condition changes
- Prepared meals according to dietary requirements whilst maintaining high food hygiene and safety standards
- Supported residents with daily living activities, mobility, nutrition, and social engagement to enhance independence and quality of life
- Collaborated with families and multidisciplinary services to deliver safe, holistic, person-centred care
Eating Disorder Healthcare Assistant
Brighton & Hove Clinic, Elysium Healthcare
Hove
04.2025 - 07.2025
- Delivered person-centred, trauma-informed support to young people in a specialist inpatient eating disorder unit, fostering psychological safety and wellbeing
- Conducted observation and behavioural analysis to inform tailored care and therapeutic strategies, inclusive of patients' lived experiences
- Contributed to multidisciplinary care planning with a focus on holistic, individualised treatment
- Maintained conscientious, confidential records to ensure continuity of care and support relational continuity
- Built therapeutic rapport through empathetic engagement and supported development of healthy coping skills
Community Support Worker
SPINC
Brighton, England
01.2025 - 02.2025
- Provided person-centred support to individuals with complex needs, mental health challenges, learning disabilities and autism
- Planned and implemented positive behaviour support strategies to proactively reduce challenging behaviours
- Supported daily living, personal care and community integration to promote independence in line with safeguarding and organisational policies
Trauma-informed Support Worker
LinkLiving, Edinburgh Mental Health Services
Edinburgh, Scotland
09.2023 - 10.2024
- Delivered trauma-informed, person-centred emotional, social, and practical outreach support to vulnerable adults with complex mental health conditions and a life history of trauma
- Worked to prevent and diffuse crises, promoted autonomy and wellbeing and supported individuals in leading self-determined, enriching lives
- Provided therapeutic and emotional support, mental health first aid, self-help coaching, personal care, culturally sensitive advocacy and medication administration
- Managed correspondence, scheduling and minute-taking for multidisciplinary meetings and adult protection conferences and liaised inter-departmentally with external support organisations, healthcare providers and emergency services
- Maintained dynamic and conscientious record-keeping, risk-assessments, and person-centred care plans
- Resolved financial, benefits and housing issues, including budgeting and income maximisation on behalf of service users
Summer School Junior Dean
Oxford Royale Academy
Cambridge, England
06.2023 - 07.2023
- Oversaw financial and organisational planning, dynamic risk assessment, and execution of excursions and social/academic enrichment activities, ensuring safety and wellbeing in a high-pressure, multicultural summer school setting
- Managed and supported a large team of activity leaders and teaching staff, ensuring timely preparation of equipment and smooth delivery of programmes
- Served as certified first aid contact, supported students' pastoral needs and implemented individual adjustments to activities
Welfare Coordinator
St. Andrews College Language Schools Ltd.
Brighton, England
06.2022 - 08.2022
- Served as Group Leader and primary pastoral contact for international students, addressing wellbeing, homesickness and social support
- Oversaw administrative operations, accommodation/maintenance issues, attendance monitoring, airport transfers and site key control
- Acted as certified first aid contact for students and staff
- Supervised students, resolved interpersonal conflicts, and managed dietary/disability-related needs
Education
Postgraduate Diploma (Part-Time) - Humanistic Psychotherapy
Metanoia Institute
London, England 09.2025 -
Bachelor of Science - Psychology with Clinical Approaches
University of Sussex
Brighton, England 09.2020 - 06.2023
German Abitur -
Theodor-Storm-Schule
Husum, Germany 08.2011 - 06.2019
Skills
- Empathic understanding
- Organisational skills
- Attention to detail
- Person-centred care
- First aid certified
- Safeguarding practices
- Housekeeping services
- Food preparation skills
- Infection control and prevention knowledge
- Safe manual handling techniques
- Food safety awareness
Certification
- December 2025: Brighton and Hove City Council - Emergency First Aid for Adult Social Care
- January - June 2025: Level 6 Certificate: Developing a Therapeutic Relationship and Counselling Skills - University of Brighton
- May - August 2023: Level 2 Certificate: Counselling Skills - Training Qualifications UK
- June 2019: Cambridge Advanced English Qualification - Score 200 CEFR Level C2
Languages
English
Native
German
Native
Danish
Intermediate
French
Intermediate
Affiliations
- CrossFit
- Wild Swimming
Timeline
Care Assistant
Wilbury Care Home
10.2025 - 01.2026
Postgraduate Diploma (Part-Time) - Humanistic Psychotherapy
Metanoia Institute
09.2025 -
Eating Disorder Healthcare Assistant
Brighton & Hove Clinic, Elysium Healthcare
04.2025 - 07.2025
Community Support Worker
SPINC
01.2025 - 02.2025
Trauma-informed Support Worker
LinkLiving, Edinburgh Mental Health Services
09.2023 - 10.2024
Summer School Junior Dean
Oxford Royale Academy
06.2023 - 07.2023
Welfare Coordinator
St. Andrews College Language Schools Ltd.
06.2022 - 08.2022
Bachelor of Science - Psychology with Clinical Approaches
University of Sussex
09.2020 - 06.2023
German Abitur -
Theodor-Storm-Schule
08.2011 - 06.2019