Summary
Overview
Work history
Education
Skills
References
Timeline
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Anna Boswell

Northampton

Summary

Motivated and experienced retail leader with a proven track record at M&S, thriving in fast-paced, dynamic environments. Skilled in stakeholder management, problem-solving, creative thinking, and strategic planning. Excel in collaborative teams and confident in leading when needed. While my background is in-store, I am passionate about the wider business and eager to step into a Support Centre role that aligns with my strengths and supports continued professional growth.

Overview

10
10
years of professional experience

Work history

Team Manager

Marks and Spencer
Northampton, Northamptonshire
03.2022 - Current
  • Progressed into Team Manager role through strong people management skills and in-depth knowledge of M&S systems, software, and the ‘M&S Way’
  • Managed teams across Fresh, Ambient, and Café, quickly adapting to new areas and expanding operational knowledge
  • Supported Café team by learning barista skills and stepping in during staff shortages to maintain service levels
  • Led standards and space ownership initiatives across Fresh and Ambient, ensuring high operational and visual standards
  • Successfully ran shifts, completed TSL audits, and made commercial decisions to drive sales and improve team performance
  • Gained valuable leadership and operational experience to support a transition into a Support Centre role

Section coordinator

Marks and Spencer
Northampton, Northamptonshire
09.2019 - 03.2022
  • Promoted to Section Co-ordinator after three years as a Customer Assistant, initiating my leadership journey
  • Developed collaboration, stakeholder management, interpersonal, and organisational skills through people management responsibilities
  • Led late and overnight shifts, gaining valuable insight into store operations during key trading periods (e.g. Christmas, Halloween, and phase changes)
  • Took full ownership of the overnight programme during Christmas 2021, managing planograms and phase transitions
  • Gained hands-on experience in range planning and display, sparking long-term interest in commercial planning
  • Responded proactively to stock challenges by identifying key selling spaces, supporting successful clearance and boosting profit

Customer Assistant

Marks and Spencer
Northampton, Northamptonshire
10.2015 - 03.2019
  • Developed a passion for M&S Food through hands-on experience and immersion in the M&S culture
  • Built strong relationships with customers and colleagues, demonstrating excellent communication and interpersonal skills
  • Gained a solid understanding of retail operations and customer service through day-to-day responsibilities
  • Proactively supported the team during peak trading periods, showing adaptability and a strong work ethic
  • Quickly became involved in stock management processes such as gap scans, deepening knowledge of stock control and its impact on profitability and customer experience
  • Consistently eager to take on new challenges and contribute beyond core responsibilities

Education

GCSEs -

The Duston School
09/2013 - 06/2015

A-Levels -

The Duston School
09/2015 - 06/2017

Skills

    Stakeholder management

    Merchandising

    Attention to detail

    Collaboration and leadership

    Analytics and data

    Project Management

    Communication

References

Dominic Fields
Store Manager, M&S Sixfields
📧 dominic.fields@marks-and-spencer.com

Brandon Spatcher
Product Development Assistant, M&S
📧 brandon.spatcher@marks-and-spencer.com

Timeline

Team Manager

Marks and Spencer
03.2022 - Current

Section coordinator

Marks and Spencer
09.2019 - 03.2022

Customer Assistant

Marks and Spencer
10.2015 - 03.2019

GCSEs -

The Duston School
09/2013 - 06/2015

A-Levels -

The Duston School
09/2015 - 06/2017

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Anna Boswell