Summary
Overview
Work History
Education
Skills
Software
Interests
Work Availability
Timeline
Hi, I’m

Anna Bilas

Saint Neots
Anna Bilas

Summary

Industrious Bakery Assistant offering 7 years of bakery industry experience ready to add value to Marks and Spencer team. Well-versed in processing accurate sales transactions and providing superior customer service. Reliable and upbeat Bakery Assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Assistant/ retail position. Ready to help team achieve company goals.

Overview

14
years of professional experience
3
years of post-secondary education
2
Languages

Work History

Marks ad Spencer
Saint Neots, CAM

Customer Assistant/retail
08.2013 - Current

Job overview

  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

eterprice
London Colney, HRT

Janitorial Cleaner
02.2013 - 07.2014

Job overview

  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout [Number]-acre campus.
  • Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
  • Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Trained and coached new team members in steam cleaning carpets and upholstery.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.

Open Air /museum in Sanok/ Skansen
Sanok,Poland, Podkarpacie

Museum Guide
06.2010 - 08.2012

Job overview

  • Built personal relationships with guests to promote positive experiences.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Primary Shool in Sanoczek
Sanoczek, Podkarpacie

Teacher's Assistant/Primary School
09.2009 - 05.2010

Job overview

  • Incorporated multiple types of teaching strategies into classroom.
  • Graded and evaluated student assignments, papers, and course work.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Planned and implemented integrated lessons to meet national standards.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Created lessons and online testing materials to facilitate remote learning.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.

Education

Podkarpacka Wyzsza Szkola Zawodowa w Przemyslu
Przemysl

Diploma of Higher Education from history and Archives
10.2005 - 07.2008

University Overview

Skills

Kind customer engagement

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Software

Social Media

Interests

Craft/art, books, social media

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Assistant/retail
Marks ad Spencer
08.2013 - Current
Janitorial Cleaner
eterprice
02.2013 - 07.2014
Museum Guide
Open Air /museum in Sanok/ Skansen
06.2010 - 08.2012
Teacher's Assistant/Primary School
Primary Shool in Sanoczek
09.2009 - 05.2010
Podkarpacka Wyzsza Szkola Zawodowa w Przemyslu
Diploma of Higher Education from history and Archives
10.2005 - 07.2008

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