Anna Biczysko
Galashiels
Summary
Dynamic professional with a strong foundation in client account management and exceptional customer service skills. Demonstrates resilience under pressure and adaptability to change, ensuring seamless operations in fast-paced environments. Proficient in Microsoft Office Suite, with a proven ability to organise and prioritise tasks effectively. Committed to maintaining discretion and confidentiality while proactively solving problems. Career goals include leveraging these competencies to drive success in challenging roles within the industry.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Renewable Administrator
The Edinburgh Boiler Company Ltd.
Edinburgh
07.2024 - Current
- Oversee daily department's operations and ensure a smooth workflow, efficiency and effectiveness
- Maintain and manage calendars and daily work schedules for the department manager and 6 team members.
- Serve as the point of contact for multiple customers. Assist them will any and all enquiries they might have.
- Handle incoming calls, emails, and other communications.
- Coordinate meetings, appointments, and calls.
- Organize, maintain, and update company records, files, and databases.
- Ensure all confidential and sensitive information is securely stored.
Prepare reports, presentations, and other documents as required. - Process customer's payments. Track financial transactions and ensure accuracy in records.
- Respond to customer inquiries and provide excellent service.
- Assist with basic IT troubleshooting and coordinate with the IT team for technical issues.
- Provide administrative support to senior management or various departments
- Prepare, proofread, and format various documents such as reports, memos, and presentations.
- Prepare and submit various essential and financial documentation allowing the installations to go ahead.
- Ensure that all sensitive or confidential materials are securely handled.
- Provide clerical support, such as data entry, copying, filing, and faxing.
- Assist in organising team projects and ensuring deadlines are met.
Owner, Nail Technician
Nails by Anna
Galashiels, Selkirkshire
09.2009 - 07.2024
- Provided exceptional customer service, resulting in repeat business.
- Developed and executed comprehensive business strategy, aligning organisational goals with market opportunities and competitive landscape.
- Navigated complex business challenges and made sound decisions to achieve long-term success.
- Researched market trends and consumer behaviour to support business decision-making.
- Reviewed financial data and reports to formulate annual and quarterly budgets.
- Managed daily operations, ensuring smooth running of the business.
- Boosted customer satisfaction with consistent quality control measures.
- Developed new business opportunities for increased market reach.
- Innovated product offerings to stay competitive in the market.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Promoted company products and services on social media to increase brand awareness.
- Ensured financial stability with careful budget management and forecasting.
- Oversaw inventory management, preventing stock shortages or overages.
Personal assistant to the managing director
The CBI Electrical Ltd.
Galashiels, The Scottish Borders
02.2020 - 01.2024
- Provided personal assistance to the Managing Director; facilitated his day-to-day functions smoothly.
- Simplified financial procedures by processing expense claims accurately and promptly.
- Prepared comprehensive reports to facilitate informed decision-making processes.
- Drafted official letters, memos, invoices and other documents to maintain professional communication standards.
- Provided exceptional administrative support to ensure seamless daily operations.
- Assisted Managing Director with administrative tasks, including productivity tracking and expense claim processing.
- Handled confidential information discreetly, ensuring privacy and trustworthiness.
- Conducted comprehensive research; provided accurate information for strategic planning.
Education
Higher National Diploma - Business Administration
Borders College
Galashiels 08.2020 - 05.2022
Skills
- Excellent customer service
- Adaptability to change
- Problem solving
- Discretion and confidentiality
- Resilience under pressure
- Microsoft Office Suite
- Organisation and prioritisation
- Proactive initiative
- Client account management
- Project Management
Affiliations
- Reading, especially self-development books
- Physical activities, like gym and hiking
- Travel
Languages
English
Fluent
Polish
Native
References
References available upon request.
Timeline
Renewable Administrator
The Edinburgh Boiler Company Ltd.
07.2024 - Current
Higher National Diploma - Business Administration
Borders College
08.2020 - 05.2022
Personal assistant to the managing director
The CBI Electrical Ltd.
02.2020 - 01.2024
Owner, Nail Technician
Nails by Anna
09.2009 - 07.2024
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