Summary
Overview
Work history
Education
Skills
Timeline
Generic

Anna Baklarz-Babinska

Chepstow,Gloucestershire

Summary

Organised and reliable administrative professional with strong experience in office management and customer service. Proficient in database management and knowledgeable in GDPR compliance, ensuring accurate record-keeping. Self-motivated and enthusiastic person focused on collaborating to team success with friendly and creative problem solving skills that keeps office running smoothly.

Offering strong organisational and communication skills, combined with keen attention to detail and proactive approach.

Overview

11
11
years of professional experience

Work history

Ophthalmic Administrator/ Clinic Assistant

Newmedica
Bristol
08.2022 - 11.2024
  • Provided comprehensive administrative support to the managing director and senior management, ensuring smooth daily operations of the clinics
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Accurately document and record Patient history
  • Supporting the clinical consultant by maintaining efficient workflows and timely patient appointments
  • Performing, verifying and recording results of clinical testing with absolute integrity.
  • Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
  • Liaised with GP surgeries to ensure that patient data is correct, to check patient demographics and treatment pathways and to answer any clinical questions which may arise
  • Responsible for spot checking files for clinic and theatre preparation, and provide feedback to line manager
  • Performing a variety of routine tests using ophthalmic instruments that provide diagnostic information including, but not limited to, intra-ocular pressures, visual acuity, and OCT/fundus photography and biometry.
  • Administered topical medications as required by the provider for testing, treatment and surgery

Pharmacy Assistant

H S Pharma
Bristol
07.2017 - 07.2022
  • Provided excellent customer service by friendly and attentive approach, resulting in repeat business from satisfied customers
  • Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
  • Answering patients concerns about their health and taking time to understand their needs
  • Maintaining thorough patient medication records, ensuring confidentiality and safety of information in line with data protection laws.
  • Placing orders and control the required stock levels in the pharmacy
  • Responding to telephone enquiries from patients, resolving issues and providing information in confident, friendly and professional manner
  • Selling medicines and handle prescriptions in line with the current policy
  • Keeping high standards of pharmacy appearance, through effective merchandising and ensuring that all areas within the shop floor are tidy and well organised
  • Providing administrative support including, filing, copying and faxing.
  • Ensuring that the workplace remains relaxed and friendly

Customer Assistant

Sainsbury's
Bristol
03.2014 - 06.2017
  • Assist the Store Manager with all areas of store operation
  • Maintaining customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Operate the checkout and handle cash
  • Following guidelines to make sure products are displayed correctly
  • Providing assistance to customers seeking advice on products, ensuring outstanding levels of guidance and service.

Education

NVQ Level 2 - Qualified Pharmacy Assistant

National Pharmacy Association

Bachelor of Administration -

Jagiellonian University

Skills

  • High standard of work and attention to detail
  • Have meticulous and efficient work ethic
  • Data management
  • Regulatory compliance
  • Customer relationship building
  • Organisation and prioritisation
  • Positive interpersonal relations
  • Reliability and honesty
  • Ability to work alone and as part of a team

Timeline

Ophthalmic Administrator/ Clinic Assistant

Newmedica
08.2022 - 11.2024

Pharmacy Assistant

H S Pharma
07.2017 - 07.2022

Customer Assistant

Sainsbury's
03.2014 - 06.2017

NVQ Level 2 - Qualified Pharmacy Assistant

National Pharmacy Association

Bachelor of Administration -

Jagiellonian University

Similar Profiles

Create profile
Anna Baklarz-Babinska