ANNA BAILEY
Hamilton,Ontario
Summary
Well-organized professional equipped with varied experiences in administrative, customer service, data entry, and research roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
Work History
Receptionist and Administrative Assistant
The Albany Hotel
02.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Often worked independently and multi-tasked answering phones, emails, taking bookings, checking in guests, and handling guests requests.
RECEPTIONIST AND CLERK
Guelph Public Library
04.2021 - 10.2022
- Greeted patrons professionally and provided friendly, knowledgeable assistance.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Collected and processed fines on overdue library materials.
- Helped children select appropriate reading level library books.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Assisted patrons with printing and copying according to personalized requirements.
- Answered patron questions in-person or by phone regarding library services and resources.
EDITORIAL ASSISTANT
Front Porch Republic
04.2021 - 10.2022
- Provided copy editing support to hit target dates for editorial and design productions with print and digital material.
- Collaborated with writers, and editors to deliver content of highest quality.
- Reviewed articles and social media posts for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Formatted articles on Wordpress, including linking merchandise, sources, and relevant images
- Scheduled and published articles and social media posts to meet deadlines.
- Communicated with authors to make editorial changes and approve final drafts.
EXECUTIVE ASSISTANT AND RESEARCH ANALYST
Agrecomm Appraisal Group
05.2021 - 08.2022
- Worked independently and efficiently in remote settings
- Effectively trained new employees o residential department's data entry and organizational policies
- Entered appraisal data, zoning research, photos, and maps into reports accurately and efficiently to meet deadlines
- Created new organizational systems to file research and data and assist with clear communication and consistent work flow for all team members
- Learned variety of real estate industry terms, appraisal policies, zoning research skills, agricultural mapping skills, and report procedures in short amount sof time and trained others
- Created digital training videos and slides for other employees
- Worked on multiple projects in the commercial/agricultural and residential departments simultaneously while meeting deadlines and preparing urgent reports ahead of time for appraisers
ENGLISH DEPARTMENT ASSISTANT
Redeemer University
09.2020 - 04.2021
- Met with faculty regularly to report on tasks and plan projects
- Updated department bulletin board and distributed slides to faculty advertising upcoming events
- Managed student email sign-ups and communication for the English department
- Helped moderate and create content for the English Learning Community Facebook page
- Communicated with visiting speakers to organize events
- Updated and distributed information about graduate programs, applications and deadlines
- Coordinated English department merchandise orders with the bookstore
- Organized virtual poetry readings, distributed reading materials to faculty in advance, and advertised with the school's virtual bulletin board and weekly announcements
- Shared student and faculty publications
RECEPTIONIST AND ADMINISTRATIVE SUPPORT
Redeemer University
10.2017 - 04.2021
- Greeted incoming visitors and students professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted and distributed mail to students, faculty, and staff
- Provided clerical support to the Admissions department by copying, faxing, and filing documents.
- Opened and closed the office and frequently managed reception and phones independently.
- Routed incoming mail and messages to relevant personnel without delay.
SALES AND CUSTOMER SERVICE ASSOCIATE
Home Depot
04.2020 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained in and frequently switched between cash, customer service, online order management, and sales associate departments.
- Created and implemented effective online order picking and delivery strategies during Covid-19 to fill orders as accurately and decrease customer wait times.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained and managed other employees on new online order management systems.
SENIOR REPORTER
The Crown, Redeemer University, Cambridge
01.2018 - 07.2019
- Covered school and community events to write multiple articles per week for online and newspaper publication
- Interviewed students, faculty, and administration for multiple articles
- Edited stories for accuracy and clarity.
- Participated in editorial meetings to discuss story ideas and content.
- Researched and analyzed newsworthy events, trends and issues.
- Collaborated with editors and other staff members to refine story angles and content.
LIFEGUARD AND CAMP COUNSELLOR
Sunrise Therapeutic Riding and Learning Centre
06.2017 - 08.2018
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Developed activities uniquely suited to the needs and abilities of campers each week.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Monitored safety of campers in and around swimming pool.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
Education
M - Modern and Contemporary Literature and Culture
St Andrews University
St Andrews, Scotland 08.2023
Bachelor of Arts : Honours - English Literature and Music
Redeemer University
Hamilton, Ontario 05.2021
ARCT - Piano Performance - Music
Royal Conservatory of Music
Toronto 05.2017
Skills
- Health and safety procedures
- Multi-line telephone skills
- Correspondence distribution
- Email management
- Attention to detail
- Strategic planning
- Multitasking and prioritization
- Customer service
- Active listening
- Customer and client relations
- Accounting and Billing Software
- Office Administration
- Microsoft Office
Timeline
Receptionist and Administrative Assistant
The Albany Hotel
02.2023 - Current
EXECUTIVE ASSISTANT AND RESEARCH ANALYST
Agrecomm Appraisal Group
05.2021 - 08.2022
RECEPTIONIST AND CLERK
Guelph Public Library
04.2021 - 10.2022
EDITORIAL ASSISTANT
Front Porch Republic
04.2021 - 10.2022
ENGLISH DEPARTMENT ASSISTANT
Redeemer University
09.2020 - 04.2021
SALES AND CUSTOMER SERVICE ASSOCIATE
Home Depot
04.2020 - 08.2020
SENIOR REPORTER
The Crown, Redeemer University, Cambridge
01.2018 - 07.2019
RECEPTIONIST AND ADMINISTRATIVE SUPPORT
Redeemer University
10.2017 - 04.2021
LIFEGUARD AND CAMP COUNSELLOR
Sunrise Therapeutic Riding and Learning Centre
06.2017 - 08.2018
M - Modern and Contemporary Literature and Culture
St Andrews University
Bachelor of Arts : Honours - English Literature and Music
Redeemer University
ARCT - Piano Performance - Music
Royal Conservatory of Music
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