Ann Willis

• Coordinate patient care by signposting individuals to appropriate clinicians and agencies.
• Liaise with mental health services to process prescriptions and manage AccuRX requests.
• Coordinate home visits to ensure comprehensive patient support.
• I gained venepuncture certification in 2023, enhancing my clinical skills.
• Utilise the NHS "System One" to manage and prioritise tasks efficiently.
• Help to ensure delivery of high-quality patient care while adhering to NHS safeguarding guidelines.
• Collaborate effectively within a team or independently to meet patient needs.
• Maintain detailed records, ensuring accurate documentation.
• Handle sensitive information confidentially, respecting privacy laws and regulations.
• Liaise with family members by providing regular updates on patient progress.
• Handle emergency situations calmly, ensuring the safety of all involved.
• Maintain confidential case documentation in line with data protection regulations.

Transitioned to Rotherham store in 2011. Served as BIG representative, facilitating communication between internal staff and management liaison group. Also responsibilities in retail operations, cash collections, and first aid assistance as a fully qualified first aider.

Operated customer service desk, managing refunds and exchanges, addressing customer queries and complaints, signing in visitors, overseeing lost property, processing returns to manufacturers and coordinating receipt and booking of customer orders.

Working from home, I looked after other children during the day as well as my own one year old son.

Day to day hotel reception duties including guest bookings, room allocations, booking and arranging receptions for weddings, christenings and funerals. Book-keeping and handling petty cash, general bar work.

Reason for leaving; the birth of my second child.

Provided holiday cover for public house managers in Yorkshire & Humberside. Responsible for all aspects of the day to day running of a pub including book-keeping, food preparation, stock control, bar work, management of other staff. Reason for leaving; the birth of my first child.

Involved in all aspects of the day to day running of the shop.