Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ann Roach

Barrow-In-Furness

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of role and willing to undertake any additional training required. Motivated to learn, grow and excel . Experienced customer assistant with over 12years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

Custamer Assistant

Marks and Spencer
Barrow-In-Furness, CMA
10.2006 - 11.2022
  • Prepared variety of different written communications, reports and documents.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team-building activities to enhance working relationships.
  • Increased customer satisfaction by resolving issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed team communications and information for meetings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Monitored company inventory to keep stock levels and databases updated.

Teaching Assistant

Cumbria County Council
Barrow-In-Furness, CMA
09.2003 - 07.2006
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Tutored students in reading, language arts and other subjects.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

Education

Dylexia Awareness level 2 - Education

OPEN COLLEGE NETWORK
CUMBRIA ADULT EDUCATION (Dowdales School Dalton)
01.2006 - 04.2006

Adult Numeracy - Education

City and Guilds Level 2
Adult Education Center (Barrow in Furness)
02.2004 - 08.2004

Adult Literacy - Education

City and Guilds Level 2
Adult Education Center (Barrow in Furness)
01.2004 - 07.2004

Level 3 NVQ Teaching Assistant - Education

OCR
Barrow in Furness Cumbria
04.2003 - 04.2004

Using IT level 2 - Computing

OCR
Barrow in Furness, Cumbria
05.2003 - 10.2003

Europeon Computer Driving Licence - Computing

British Computer Society (JHP Training )
Barrow in Furness, Cumbria
01.2002 - 07.2002

Helping in School, Level 2 - Education

National Open College Network
Askam in Furness, Cumbria
01.2002 - 04.2002

Diploma in IT - Computing

OCR
Barrow in Furness, Cumbria
01.2001 - 04.2001

RSA Integrated Business Technology, Stage 2 - Computing

OCR
Barrow in Furness, Cumbria
05.2000 - 08.2000

RSA Computer Literacy and IT - computing

OCR
barrow in furness, Cumbria
01.2000 - 03.2000

GCSE - Education

Thorncliffe Secondary School
Barrow in Furness
09.1971 - 07.1976

Skills

    Excellent Communication

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Accomplishments

  • Collaborated with team of 7 people in the development of communicating between staff members and management.
  • Achieved excellent results through effectively helping with communication between other departments within the store and also with external departments.
  • Achieved great feedback by completing tasks with accuracy and efficiency.
  • Documented and resolved issues which led to great results.
  • Resolved issues for customers .

Timeline

Custamer Assistant

Marks and Spencer
10.2006 - 11.2022

Dylexia Awareness level 2 - Education

OPEN COLLEGE NETWORK
01.2006 - 04.2006

Adult Numeracy - Education

City and Guilds Level 2
02.2004 - 08.2004

Adult Literacy - Education

City and Guilds Level 2
01.2004 - 07.2004

Teaching Assistant

Cumbria County Council
09.2003 - 07.2006

Using IT level 2 - Computing

OCR
05.2003 - 10.2003

Level 3 NVQ Teaching Assistant - Education

OCR
04.2003 - 04.2004

Europeon Computer Driving Licence - Computing

British Computer Society (JHP Training )
01.2002 - 07.2002

Helping in School, Level 2 - Education

National Open College Network
01.2002 - 04.2002

Diploma in IT - Computing

OCR
01.2001 - 04.2001

RSA Integrated Business Technology, Stage 2 - Computing

OCR
05.2000 - 08.2000

RSA Computer Literacy and IT - computing

OCR
01.2000 - 03.2000

GCSE - Education

Thorncliffe Secondary School
09.1971 - 07.1976
Ann Roach