Fitsum Ghebrebrhan
London,England
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in solutions. Well-qualified Customer Service Supervisor, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and excellence. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer service solutions. Overall and Enthusiastic Representative with in-depth knowledge of sales, account management and training. Able to provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
Merkur Slots cusino
London, England
09.2022 - 11.2023
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer Service Cashier
Siliver Time
London, wembley central
02.2021 - 07.2022
- Checked customer ID when selling age-restricted items, following store policy.
- Helped customers make product and service selections among range of options.
- Counted change correctly and issued customer receipts.
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Dealt with over 100 clients per day
Stow and packing
Amazon
Durham, England
06.2021 - 01.2022
- Minimised reporting errors when working in fast-paced environment with high volume of inventory.
- Controlled best before dates to properly utilise stock.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Maintained neat and clean store areas in line with health and safety policies.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Investigated missing items, discrepancies and losses.
- Met target of picking items per hour
Quality Control and Fork Lift Operator
Ice Cream Factory
Northallerton, NYK
02.2018 - 05.2021
- Performed planned preventative maintenance to minimise production downtime.
- Consistently demonstrated best practices and conformance to company standards and safety regulations.
- Verified documentation and work order requirements.
- High-quality products of ice cream
- Investigated complex machine faults through fault-finding and quality analysis.
- Performed intensive quality control through inspections and testing.
- Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations.
Machine operator
SK FOOD
Middlesbrough, England
01.2015 - 02.2018
- Controlled factory equipment to exceed daily production targets.
- Applied quality checks on equipment to gauge and solve problems.
- Set appropriate machinery parameters to deliver exceptional quality standards across high-volume jobs.
- Sanitised machinery and maintained organised work area to support cleanliness.
- Cleared debris and waste from working areas, maintaining safe conditions.
- Calibrated machines regularly to maintain peak performance levels, improving operational efficiency.
Education
Certificate of Higher Education - Science
Mia Nefhi
Eritrean 09.2010 - 06.2012
Skills
- Cushier
- Sales enquiry handling
- Sales negotiating
- Credit card processing
- Customer service expert
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Customer service representative
Merkur Slots cusino
09.2022 - 11.2023
Stow and packing
Amazon
06.2021 - 01.2022
Customer Service Cashier
Siliver Time
02.2021 - 07.2022
Quality Control and Fork Lift Operator
Ice Cream Factory
02.2018 - 05.2021
Machine operator
SK FOOD
01.2015 - 02.2018
Certificate of Higher Education - Science
Mia Nefhi
09.2010 - 06.2012
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