Ann-Marie James

• Produced monthly people reports for designated business areas
• Reviewed people data to inform Gender Pay Gap reporting
• Provided strategic support to business units during Shape and Presence transformation.
• Managed business relationships by establishing and maintaining partnerships with stakeholders.
• Provided strategic guidance and support to business units, translating business objectives into actionable plans and driving successful execution.
• Provided guidance on HR policies, procedures, and complex employee issues such as grievances and performance, while promoting employee well-being and engagement.

• Developed, and implemented Age UK's DEI Action Plan and DEI policy to drive forward its ambitions to dismantling barriers to inclusion in practice, particularly around race and disability
• Co-developed and delivered Conscious Inclusion Training for all staff up to Director level
• Authored Age UK's quarterly DEI Matters newsletter
• Advised on EIA Assessments and Gender Pay Gap reporting
• Revised Recruitment Process to eliminate biases
• Oversaw all Employee Resource Groups activities including setting up governance frameworks, annual action plans, and budgets
• Managed Age UK's Charity’s Internship Program as part of it's strategic aim to increase diversity through various recruitment pipelines
• Implemented Diversity, Equity, and Inclusion objectives framework aligned with Age UK's Strategic Global Objectives
• Conducted consultation across in the Retail Division across 265 shops and developed a bespoke training module addressing DEI knowledge gaps
• Project managed the migration of the DEI Hub to a SharePoint platform to improve accessibility and engagement
• Member of EDISG and Windrush Working Group

• Provided strategic HR support and guidance to Managers and Directors across various business sites, including Age UK Training School, (12 sites nationwide), Retail East (28 shops nationwide), and Head Office.
• Provided HR expertise on talent management, employee relations, coaching/development, conflict management in accordance with best practice, internal compliance, and legal requirements
• Delivered core HR policy training as part of Leadership Management Training Programme
• Provided expert HR advice to line managers on conflict resolution, pay disputes, and under-performance
• Analysed HR data gaining useful insights to improve employee retention rates.
• Managed TUPE, restructures, and shop closures through to completion
• Non - Exec member of the Equality, Diversity, and Inclusion Steering (EDISG) Group
• Managed HR Advisors, HR Officers, dotted line Retail Training Advisor

• Provided generalist HR advice across areas such as resourcing, employee relations, and rewards, succession planning
• Managed the amalgamation of people functions across all airport units to ensure that their HR processes were aligned with Gate Gourmet’s people management policies and procedures
• Conducted salary benchmarking exercises to inform pay awards
• Conducted weekly HR Clinics at various Units.
• Determined areas for improvement and facilitated informed decision-making related to HR initiatives by generating and analysing essential reports

• Provided HR Advisory support for all employee-related issues, such as disciplinaries, grievances, sickness/absence, and performance for Track Renewals (JV) Conventional and High Output, Engineering, Projects, and Rail Services Divisions
• Engaged with Union Representatives (TSSA/RMT/UNITE) on all ER-related matters
• Identified shortfalls in HR Processes and procedures and trained managers, as necessary
• Streamlined organisational processes and adherence to HR guidelines by coaching managers on HR policies and procedures, contributing to seamless policy execution across the Rail Division
• Managed HR Admin staff and Junior HR Officers

Other positions held at Colas Rail Ltd - French Liaison Officer, HR Officer, Talent Acquisition Advisor