ANN LIMB

Assisted customers with booking processes through phone and face-to-face interactions.
Provided support for resolving customer queries related to reservations.
Facilitated direct communication with clients regarding their bookings.

• Managed office correspondence by handling emails and phone calls.
• Organised travel itineraries and schedules for clients and staff.
• Maintained accurate records of bookings and client information.
• Assisted in preparing promotional materials and presentations.
• Processed invoices and handled expense reports for reimbursement.
• Supported team members with administrative tasks and project coordination.
• Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
• Answered telephone calls to offer information, direct callers and take messages.
• Handled photocopying documents, updating files and faxing communications for staff.
• Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
• Responded to incoming requests for information or forwarded to appropriate individual.
• Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
• Scanned new documentation into system and classified data using standard codes.
• Organised fair access to office facilities, resources and supplies.
• Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
• Proofread and corrected different types of documentation.