Ann Horan
Hast,ast
Summary
Dedicated Carer with 30 years of experience. Supports positive outcomes for vulnerable service users. Builds understanding and rapport with clear communication and genuine approach.
Seasoned professional in social care with career emphasis on elderly assistance. Possess unique skill set including empathy, patience and interpersonal communication which foster meaningful relationships and improve quality of life for elderly clients. Bring focus on creating safe, comfortable environment to promote physical and emotional well-being.
Compassionate and dedicated individual with strong foundation in communication and problem-solving, well-suited for Senior Care Worker role. Proficient in providing personal support and building meaningful relationships. Eager to contribute to well-being and quality of life of residents in Senior care workers role.
Overview
15
15
years of professional experience
Work History
Care worker
Canford health care
Bexhill-on-Sea, East Sussex
03.2023 - Current
- Planned, prepared and served meals for [Number] clients, strictly following prescribed dietary orders.
- Talked and actively listened to service users to nurture trusted relationships.
- Updated doctors and family members on client progress.
- Supported patients with mobility issues, promoted independence.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Provided emotional support to patients, improved mental well-being.
- Monitored vital signs regularly; maintained accurate records for doctor's reference during appointments.
- Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
- Observed and documented vital signs, promptly reporting abnormalities for monitoring.
- Enhanced patient comfort by providing personal care services, including bathing and grooming.
- Upheld nationally recognised care standards.
- Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
Care support worker
Happy care one
Hastings, East Sussex
12.2022 - 03.2023
- Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Promoted a positive attitude among co-workers fostering an agreeable work atmosphere.
- Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
- Prepared tasty and healthy meals to meet dietary requirements.
- Delivered high-quality care by closely following individualised care plans.
- Monitored patient symptoms and progress to boost health outcomes.
- Maintained clean and hygienic surroundings, promoting health and safety standards.
Senior care assistant / Manager
Healey House
Hastings, East Sussex
07.2012 - 09.2015
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Positioned, lifted and transported patients with limited mobility.
- Increased resident satisfaction by providing personalised care plans.
- Fostered a cooperative work environment by promoting open communication amongst all team members.
- Developed and updated personalised care plans suitable for patient needs.
- Recruited and trained compassionate staff to provide high quality care services.
- Registered patients and filed documents to safeguard records.
- Collaborated with families, friends and social support groups of patients to develop treatment plans.
- Registered with Care Quality Commission (CQC) for [Number] years.
- Led team of 20+ to achieve 'Outstanding' Ofsted rating.
- Delegated tasks effectively to maximise productivity without compromising quality of care.
- Managed schedule of staff to establish round the clock working shifts.
- Guided staff to execute safe and effective interventions to manage behaviours that challenge.
- Worked with staff to promote company vision and ethos internally and within wider community.
- Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
Care assistant
Ashridge court
Bexhill-on-Sea, East Sussex
08.2009 - 06.2012
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Provided emotional support to patients, improving their mental wellbeing.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Consistently arrived at work on time and ready to start immediately.
- Successfully delivered on tasks within tight deadlines.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Supported team by demonstrating respect and willingness to help.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
Education
NVQ Level 3 - Leadership & Managment
Heather Croft Training
Hastings, East SussexAdvance Level Apprenticeship in Managment - Business skills sector
Alliance Sector skills councils
Hastings, East SussexEDI Level 2 - Key skills in information, communication, technology & numbers
Heather Croft Training
Hastings, East SussexDiploma Level 3 - Health & social care
Heather Croft
Hastings, East SussexNVQ Level 2 - Direct care
Edexcel
Kingsmill MansfieldSkills
- Dementia awareness
- Effective delegation
- Basic life support
- Understanding of ageism
- Inventory control
- Personal hygiene assistance
- Active listening
- Compassionate attitude
- Elderly care
- Social care
- Care needs assessment
- Dementia and Alzheimer care
- Dementia management
- Knowledge of dementia and Alzheimer's
Affiliations
- Cross stitch, diamond painting, helping local social club, Travel
References
References available upon request.
Timeline
Care worker
Canford health care
03.2023 - Current
Care support worker
Happy care one
12.2022 - 03.2023
Senior care assistant / Manager
Healey House
07.2012 - 09.2015
Care assistant
Ashridge court
08.2009 - 06.2012
NVQ Level 3 - Leadership & Managment
Heather Croft Training
Advance Level Apprenticeship in Managment - Business skills sector
Alliance Sector skills councils
EDI Level 2 - Key skills in information, communication, technology & numbers
Heather Croft Training
Diploma Level 3 - Health & social care
Heather Croft
NVQ Level 2 - Direct care
Edexcel
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