Ann Goldie
Glasgow,Glasgow City
Summary
Seasoned professional with focus on credit control management and proven track record in optimising accounts receivable processes. Skilled at reducing overdue debts and enhancing cash flow through strategic credit policies and effective team leadership. Adept at building strong client relationships and streamlining operations to ensure financial stability and growth.
Overview
30
30
years of professional experience
Work history
Team Credit Control Manager
Search Recruitment Group Ltd
Glasgow, Glasgow City
2000.08 - Current
- Maintained professional client interactions whilst managing overdue payments.
- Managed customer accounts for maintaining positive client relationships.
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Liaised with sales department for achieving better client communication.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Monitored client's credit situation closely, mitigating risks associated with late payments.
- Negotiated repayment arrangements, improving cash flow in the process.
- Contacted customers about overdue payments by phone, letter and email.
- Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
- Assisted in preparation of monthly reports, ensuring transparency in operations.
- Monitored outstanding balances and followed up payments.
- Chased clients to procure payments in line with agreed terms and conditions.
Credit control supervisor
Kwikfit
Glasgow, Glasgow City
1998.01 - 2000.07
- Prioritised workload effectively, resulting in timely completion of assigned responsibilities.
- Collaborated closely with sales teams, improving customer service levels.
- Maintained strong relationships with clients to facilitate future business dealings.
- Facilitated smooth communication between departments, enhancing workflow.
- Reviewed customer credit applications for reduced financial risk.
- Delivered regular updates and comprehensive reports on credit availability and exposure to senior leadership team.
Credit controller
Jewsons
Glasgow, Glasgow City
1996.12 - 1998.02
- Liaised with sales department for achieving better client communication.
- Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
- Managed customer accounts for maintaining positive client relationships.
- Conducted regular account reviews to maintain accurate records.
- Contacted customers about overdue payments by phone, letter and email.
- Monitored outstanding balances and followed up payments.
- Followed up monthly statements with courtesy calls to customers.
Education
O’Grade level -
Lourdes Secondary School
Glasgow, Glasgow City 08/1976 - /1981
Skills
I am responsible for managing the collection of a £6 million sales ledger, consistently ensuringDSO remains below 35 days and the 90 day debt is maintained at under 3% each month I proactively build strong relationships with clients to maximise cash collection while delivering excellent customer service I have strong communication skills, enabling me to work effectively with both internal and external I am a collaborative team player who takes pride in accuracy, accountability and delivering high quality results
Timeline
Team Credit Control Manager
Search Recruitment Group Ltd
2000.08 - Current
Credit control supervisor
Kwikfit
1998.01 - 2000.07
Credit controller
Jewsons
1996.12 - 1998.02
O’Grade level -
Lourdes Secondary School
08/1976 - /1981