Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Ann Eve

Sutton Bridge,Lincolnshire

Summary

Manager with a background in service leadership roles. Responsible for the daily operations through strategic staff and resource planning. Knowledgeable about industry trends and focused on remaining ahead of competitors by proactively meeting evolving consumer demands.

Organised and dependable with over 22 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

A loyal employee with solid understanding of training, mentoring and retaining employees. A dedicated team player, proactive and hands-on in task completion.

Overview

23
23
years of professional experience

Work history

Front of house manager

The Dabbling Duck
Great Massingham, Norfolk
11.2024 - Current
  • Ensured smooth operation of the restaurant achieving over 300 covers daily by delegating tasks effectively.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Managed team rosters to maintain optimal customer service levels.
  • Resolved customer complaints promptly, ensuring satisfaction and repeat business.
  • Coordinated with kitchen staff for seamless table service during peak hours.
  • Streamlined booking system to enhance efficiency and reduce waiting times for customers.
  • Maintained high standards of cleanliness and hygiene within the restaurant premises.
  • Conducted daily briefing sessions for staff to improve service quality.
  • Fostered positive relationships with customers, enhancing brand reputation in the process.
  • Enforced company policies consistently, maintaining a disciplined work environment.
  • Monitored compliance with health and safety regulations amongst all staff members.
  • Addressed any operational issues swiftly, reducing potential disruptions in service.
  • Organised special events such as birthdays or corporate gatherings, providing excellent hospitality services.
  • Updated menus weekly in consultation with Chef resulting in exciting culinary offerings.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Duty manager for whole establishment restaurant and hotel regularly.

Front of house manager Part Time

Silk Road 2
Heacham, Norfolk
08.2018 - Current
  • Built loyal customer base by creating welcoming environment with top quality service.
  • 344 4* and 5* reviews
  • Solved customer queries and problems efficiently, maintaining excellent satisfaction ratings.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
  • Set dining tables to prepare for diverse types of events, following strict service standards.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Worked closely with chef and kitchen staff to confirm food and beverage services met customers' needs.

Customer Service Manager

Betfred
Kings Lynn, Norfolk
12.2022 - 11.2024
  • Day to day duty management of retail betting shops.
  • Setting high standards of presentation and Customer Service. Achieving constant 100% Visual audit and mystery customer score.
  • Responsible for branch accountancy and minimising loss, running at less than 25p per 1000 transactions.
  • Received and resolved customer complaints escalated by staff.
  • Briefed and motivated staff to deliver daily operational requirements.
  • Scheduled shifts based on sporting calendars and staff availability.
  • Deescalated internal conflict and implemented motivational techniques.
  • Maintained excellent health and safety standards for continued compliance.

Multi Site Manager

Ladbrokes Limited
London
09.2002 - 12.2022
  • Maintained smooth-running business of between 5 and 15 betting shop operations by delegating priorities to staff abilities.
  • First Line HR and Security Investigating
  • Monitored health and safety, and Gambling Commission measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful retail teams. Best employee retention in London and East.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Inspected issues affecting group operations, prepared reports and helped correct problems.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Education

GCSE's x 10 -

Frances Bardsley
Essex

A-Levels x 3 -

Frances Bardsley 6th Form
Essex

Skills

  • Multi-Site Operational Management
  • First Line HR
  • Recruitment and Retention
  • Excellent Retail Standards
  • Sports and Betting Knowledge
  • Communication Cascading
  • Implementation of Company and Gambling Commission Guidelines
  • New Product Marketing Strategies
  • Leadership skills
  • Strategic planning
  • Project Management

Accomplishments

  • MPM of the Year x 2
  • Downing Street Representative

Affiliations

  • I have been involved with an animal welfare charity for the past 15 years. I enjoy spending time with my rescue dogs and sharing my experiences to help fund raise and play a part in organising events for them.

References

References available upon request.

Timeline

Front of house manager

The Dabbling Duck
11.2024 - Current

Customer Service Manager

Betfred
12.2022 - 11.2024

Front of house manager Part Time

Silk Road 2
08.2018 - Current

Multi Site Manager

Ladbrokes Limited
09.2002 - 12.2022

GCSE's x 10 -

Frances Bardsley

A-Levels x 3 -

Frances Bardsley 6th Form

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Ann Eve