Hi, I’m
Ankush Malik
New Delhi,India
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
Certification
Work history
Universal Weather and AviationGurgaon, India
Senior Logistics Coordinator
10 2021 - Current
Job overview
- Manage flight logistics for private and corporate clients, ensuring smooth operations from booking to landing.
- Coordinate with FBOs, ground handlers, and service providers for refueling, catering, and customs clearance.
- Maintain high levels of client satisfaction by delivering personalized and efficient travel solutions.
- Monitor flight schedules and proactively address delays or disruptions.
- Ensure compliance with aviation regulations and operational safety standards.
- Handle travel arrangements, hotel accommodations, and ground transportation for VIP clients.
- Work closely with pilots and dispatch teams to streamline scheduling and flight logistics.
- Provide real-time updates and problem resolution for last-minute changes.
- Coordinate last-minute crew changes, duty assignments, and travel arrangements.
- Communicate with pilots, cabin crew, and operations teams for real-time updates and issue resolution.
- Manage crew travel logistics, including hotel accommodations and ground transportation.
- Maintain compliance records and ensured crew certifications were up to date.
- Provided operational support for last-minute flight adjustments and delays.
InterGlobe Aviations Ltd. "Indigo Airlines"Delhi, India
Senior Executive AOCS
09 2013 - 09 2021
Job overview
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Used both manual and electronic methods to compute aircraft weight and balance.
- Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
- Checked placement of cargo and passengers against aircraft restrictions.
- Managed customer complaints with professionalism and good critical thinking skills.
- Determined quantity and orientation of cargo and computed aircraft's center of gravity.
- Trained new employees in areas such as safety procedures or equipment operation.
- Evaluated cargo quantity, optimum orientation and weight to make accurate decisions about handling.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Worked effectively in fast-paced environments.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained open communication with all ground support departments, facilitating smooth operations.
- Investigated complaints from passengers or crew members; implemented solutions promptly.
- Managed staff scheduling to ensure continuous coverage during peak hours.
- Assisted passengers during check-in process, providing a welcoming environment upon arrival at the airport.
- Analysed passenger feedback to improve service delivery continuously.
Education
Symbiosis Center for Distance Learning
PGDBA from Marketing
12.//2016
Indira Gandhi National Open University
BA from Public Administration
7.//2014
Skills
- Motivational attitude
- Positive communication skills
- Fostering positive relationships
- Friendly
- Flexible and Adaptable
- Problem Management
- Proactive communication
Certification
- DGCA certified Load and Trim license for Airbus A320 , A321 and ATR 72 aircrafts.
- BCAS certified Aviation Security Course
Timeline
Senior Logistics Coordinator
Universal Weather and Aviation
10 2021 - Current
Senior Executive AOCS
InterGlobe Aviations Ltd. "Indigo Airlines"
09 2013 - 09 2021
Symbiosis Center for Distance Learning
PGDBA from Marketing
Indira Gandhi National Open University
BA from Public Administration