ANKITHA SAI KATAM

• Installed, configured, and troubleshooted computer hardware, software, and network components.
• Provided technical support to end-users via email, phone, or in person.
• Performed system and network administration tasks, including creating user accounts, managing permissions, and monitoring system performance.
• Diagnosed and resolved hardware, software, and network issues.
• Maintained and updated inventory records for all IT equipment and software.
• Implemented and maintained security protocols to protect sensitive data and systems.
• Monitored network activity and identify and address potential security threats.
• Developed and maintained technical documentation, including user manuals and troubleshooting guides.
• Assisted in the planning and implementation of IT projects.
• Trained end-users on how to use new hardware and software.
• Performed routine maintenance tasks, such as software updates and system backups.
• Assisted with the procurement of new IT equipment and software.
• Identified and recommended technological solutions to improve efficiency and productivity.
• Worked with other IT team members to develop and implement IT policies and procedures.
• Stay up to date with the latest trends and developments in the IT industry.
• Participated in meetings and training sessions to share knowledge and skills with other team members.
• Provided remote support to end-users in different locations.
• Coordinated with vendors for equipment procurement, ensuring cost-effective solutions.
• Communicated with stakeholders to ensure that IT services meet their needs and expectations.

Rectified IT issues by liaising with clients and troubleshooting software problems.

• Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
• Set up user accounts and passwords ensuring secure access to networks and systems.
• Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
• Ensured data protection through regular backups, restoring files as necessary.
• Installed and configured computer hardware components to enhance system functionality.
• Solved complex technical problems to ensure optimal performance of IT infrastructure.
• Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
• Streamlined workflow efficiency with implementation of effective tech solutions.
• Adapted to new situations and learned new skills quickly.