Ankita Walvekar

• Customized customer experiences to build brand loyalty
• Resolved customer queries and problems using effective communication and providing step-by-step solutions
• Engaged with customers to better understand needs and deliver excellent service
• Handling Inbound calls of credit card holders
• Verifying customer's detail by checking their valid documents such as Original Pan Cards, address and personal details
• Organized files to support efficiency and traceability
• Software: Bank Bazaar, TU, Yes Pulse
• Topped ranker in monthly contest

• Providing excellent customer service and best experience
• Handling customer's all the bank accounts and resolving their concern, queries
• Giving precise resolution via email as well as calls
• Keeping records of work, monthly report
• Forward high rated concerns to the relevant team, and follow up with them until the issue get resolved
• Handled customer concerns and escalated major issues to supervisor
• Drafting suitable email as per brand as well as per queries
• Software : Vision Plus, APS, Yes Pulse, Accosa

• Maximized customer engagement and satisfaction by delivering excellent customer service
• Handled customers through social media such as Twitter,
• Instagram, Facebook
• Achieved service time and quality targets

• Managed complaints with calm, clear communication and problem-solving.

• High influencer's forward with Higher authority.

• Providing phenomenal service and get issue resolve as soon as possible.

• Maintain data, report of work, and analyse end of the day.

• Software: Sprinklr, Swift, Sumeru.

• Received numerous best reviews and feedback of work.