Ankita Sharma
Summary
Professional MSc Business Management graduate with experience coordinating operations, documentation, scheduling and stakeholder communications across banking, retail and hospitality environments. Strong organisational skills with hands-on experience in data management, process compliance, reporting and team coordination. Proven ability to support delivery within time, quality and compliance constraints in fast-paced, regulated environments.
Overview
5
5
years of professional experience
4044
4044
years of post-secondary education
Work history
Assistant Manager
Cafe Nero
Coventry
01.2025 - Current
- Supported day-to-day operational delivery across a multi-stakeholder environment, ensuring activities were completed on time and in line with quality and safety standards.
- Coordinated staff schedules, supplier deliveries and resource planning to meet operational deadlines.
- Maintained accurate operational records, reports and compliance documentation.
- Liaised with suppliers and internal teams to resolve issues and ensure continuity of service.
- Supported health & safety compliance, ensuring policies and risk controls were followed consistently.
- Assisted with process improvements to increase efficiency and service quality.
Sandwich Artist
Subway
Coventry
06.2023 - 01.2025
- Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
- Ensured customer satisfaction by providing excellent service.
- Delivered a high standard of service when dealing with products, sales and catering for customer needs.
- Delivered high-quality food preparation with attention to detail and presentation.
- Assisted in training new employees; shared knowledge and best practices.
- Maintain a safe working environment for employees and customers
Cashier
HDFC bank
Amritsar, India
06.2022 - 01.2023
- Served as first point of contact for internal and external stakeholders, ensuring timely communication and effective issue resolution.
- Maintained accurate electronic records, data entry and documentation in line with governance and audit standards.
- Managed and escalated issues efficiently, contributing to compliant and successful operational outcomes.
- Ensured strict adherence to organisational policies, procedures and regulatory controls.
- Built strong working relationships across teams to support smooth delivery of activities.
- Managed high-volume administrative tasks with accuracy and attention to detail under pressure.
- Processed financial transactions and onboarding documentation accurately, supporting business targets.
Assistant Manager
Kotak Mahindra Bank
Amritsar, India
01.2022 - 06.2022
- Supported operational and service delivery within a regulated financial environment.
- Maintained accurate records, data entry and documentation in line with audit and compliance requirements.
- Prepared reports and updates for senior staff based on operational and customer data.
- Managed high-volume queries while maintaining accuracy and adherence to procedures.
- Coordinated with internal teams to resolve issues and meet service targets.
- Supported improvement initiatives by identifying process gaps and recommending solutions.
Sales Officer
HDB financial services
Amritsar, India
11.2020 - 12.2021
- Adapted to changing demands and requirements to consistently achieve objectives.
- Delivered work to precise specifications based on verbal and written instructions.
- Managed high-volume demands while maintaining quality service and support.
- Facilitated clear communication with different teams regarding current tasks, issues, and needs.
- Resolved complaints and issues professionally, contributing to successful outcomes.
- Collaborated effectively with team members to ensure timely task completion.
Education
Msc - Business Management
BPP University
LondonBachelors - Business Administration
CKD Institute of Management and Technology
AmritsarSkills
Project and operation support
- Project coordination and task tracking
- Supporting delivery to time and quality
- Coordinating day-to-day operations
- Process improvement support
- Data management & reporting
- Spreadsheet tracking & document control
- Senior stakeholder updates
- Clear stakeholder communication
- Policy compliance & risk awareness
- Audit & issue escalation support
- Time management & problem-solving
- High attention to detail
- Microsoft Excel, Word, PowerPoint
References
References available upon request.
LANGUAGES
English Advanced (C1)
Punjabi Advanced (C1)
Hindi Advanced (C1)
Timeline
Assistant Manager
Cafe Nero
01.2025 - Current
Sandwich Artist
Subway
06.2023 - 01.2025
Cashier
HDFC bank
06.2022 - 01.2023
Assistant Manager
Kotak Mahindra Bank
01.2022 - 06.2022
Sales Officer
HDB financial services
11.2020 - 12.2021
Msc - Business Management
BPP University
Bachelors - Business Administration
CKD Institute of Management and Technology