Ankita Ray
London,United Kingdom
Summary
A highly skilled IT professional with 10 years of experience in Data
Governance, Change Management, Incident Management, Networking, System Support along with expertise in Java, Groovy, SQL, and Collibra. Highly efficient in demonstrating strong initiative and problem-solving abilities. Proficient in data governance and IT service management, with a focus on IT performance optimization through effective time management and agile methodologies. Adept at requirements gathering, process documentation, and technical documentation, leveraging ITIL and Scrum project management to drive successful outcomes. Career goals include advancing data governance strategies to enhance organisational efficiency.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Collibra Integration Engineer
JRIE
London
2024.01 - Current
- Worked closely with the Data Governance Analysts and IT teams to capture and maintain the technical assets within Collibra e.g. Data Lineage and Physical Data Mappings to Logical.
- Experience in liaising and communicating across all functions i.e. Data Office, Application Teams, ETL Teams, DBAs, other Project and IT Teams to ensure Prerequisites for Data Sources are met, managed, and configured.
- Designed and implemented advanced data governance solutions using the Collibra platform understanding and analyzing stakeholders' data governance requirements and challenges.
- Created technical lineage and custom lineage connecting to Oracle and SQL databases using Edge site.
- Configured using Lineage harvester and Edge to access different datastores to generate physical and lineage assets.
- Enabled efficient data lineage and metadata management within Collibra platform.
- Efficient in establishing consistent contact with all teams to provide regular updates, report risks and issues in a timely manner.
- Proactively upskilled in technical languages, including SQL queries.
- Established and maintained robust links between systems.
- Evaluated system linkages and optimized connections to improve compatibility and function.
- Experience in configuring Collibra Data Quality, setting up and troubleshooting connections in all environments to diverse data sources like Oracle, SQL Server. Created connections with Azure Blob to work on remote files.
- Configuring global and resource-level permissions by assigning Role Based Access Control permissions to datasets.
- Experience in creating requests for TWS/SNOW Scheduler Jobs, run DQ rule deployments of the datasets from lower to higher environments and monitoring success rate of batch job runs.
- Enabling DIP integration ensuring that Business Unit, Metatags and Purpose field are populated.
- Tested new features before implementing them into live environments for error-free rollouts.
Data Governance Consultant
Billigence
London
2023.03 - 2023.06
- Implemented and finalized use cases, involved in Data Cataloguing, End-to-End Data Lineage, GDPR, Data Quality Governance etc.
- Project (Vodafone)
- Worked on the POC documentation where Ab Initio data sources were converted to SQL using Alteryx to form the technical lineage in Collibra.
- Discussed and documented the benefits of Collibra usage to update the architecture.
- Project (Colt)
- Worked on the documentation based on the current architecture provided and the target architecture to be achieved providing the benefits of Collibra usage.
Data Governance Analyst
British Telecom
Kolkata
2018.10 - 2022.04
- Regular conversation with the stakeholders regarding business metadata and business adoption implementation.
- Implemented operating model and Data Governance Stewardship roles in Collibra.
- Implemented workflows in Collibra.
- Planned, agreed and executed proper communication, training and transition activities with stakeholders and interlocking initiatives to ensure optimum value is derived and standards are met.
- Ensured documentation of end-to-end data governance and data management process, agreed to and in compliance with risk and security policies.
- Undertook Stewardship accountability to manage metadata and lineage documentation, monitoring the ongoing improvements and coordinated data management activities to ensure alignment.
- Provided a central repository of data and metrics definitions for the organisation.
- Developed the data governance strategies and determine the data quality using KPI to improve overall accuracy, integrity and accountability of data.
- Developed a data governance policy that ensured the accuracy, reliability and security of data collected, stored and accessed by the organisation.
- Created and implemented data governance framework that improved data accuracy and reduced manual errors.
- Experience with business glossary, data dictionary, data lineage, metadata management, master data management, GDPR, related policies, procedures and controls.
- Extensive Knowledge on DAMA-DMBOK.
- Coordinated the development, application and monitoring of data governance processes and checkpoints to manage data effectively.
- Managed reporting to governance forums, key stakeholders and management.
Change Management Analyst
British Telecom
Kolkata
2018.04 - 2019.06
- Leading and managing network changes into the customer system post customer discussion.
- Dealing with a variety of queries from all levels of Management following ITIL framework.
- Coordinate with other teams within organisation to ensure the correct ownership of the customers on the system.
- Communicating the customers regarding reschedule of any change.
- Validate the RFC form with Build, Test, Impact assessment and Rollback form.
- Manage changes to internal or external CAB approval.
Incident Management Senior Associate
British Telecom
Kolkata
2016.04 - 2018.04
- Provided remote support, facilitating incident resolution and supporting commissioning activities for P&G project.
- Worked on ServiceNow Tool to log incidents based on the priorities and provided a resolution within the specified SLA.
- Supported and advised on the implementation of network changes.
- Clearly documented issues, requests, and solutions within the ITSM system.
- Engaged with internal teams around technical solutions and requirements and implementation of best practices.
- Supported and maintained the traffic management, simulation, training systems and associated equipment in accordance with documented designs.
Service Desk Analyst
Wipro
Kolkata
2014.10 - 2016.04
- Coordinated with internal teams to ensure customer inquiries were addressed in a timely manner maintaining SLAs.
- Worked in Citrix environment, monitored and responded to customer inquiries via multiple channels, including email, phone, chat and social media.
- Trained new team members on customer service policies and procedures.
- Developed and maintained an IT asset inventory that tracked hardware and software assets across the organisation.
- Monitored system performance and proactively identified potential issues before they impacted customers to improve efficiency.
- Created user accounts and assigned permissions and access levels, ensuring data security and confidentiality.
- Wrote detailed technical documentation to ensure user understanding of system operations and processes.
- Resolved user requests and issues within SLA times, resulting in a customer satisfaction rate.
- Developed a comprehensive knowledge base to provide users with self-service solutions, reducing the number of tickets.
Education
B-Tech - Computer Science and Engineering
West Bengal University of Technology
Kolkata 2009.06 - 2013.06
Skills
- Initiative and Problem-solving Abilities
- Strong Communication Skills
- Effective Time Management
- IT Expertise
- Java
- Groovy
- SQL
- Collibra
- Data Governance
- IT Service Management
- IT Performance Optimisation
- ITIL
- Agile methodologies
- Process documentation
- Restful API
- Database management
- Requirements gathering
- Scrum project management
- Technical documentation
Websites
Certification
- Collibra: Solution Architect Certification for Partners
- Collibra: Foundation of Data Governance Learning Path
- Collibra: Integration Engineer for Partners
- Collibra: Workflow Engineer for Partners
- Collibra: Data Steward Certification for Partners
Tools Experience
- Collibra
- Tableau
- Alteryx
- Service Now
- BIAS
- Expedio
- Jira
- Confluence
- COSMOSS
Domain Experience
- Telecom
- Finance
- IT
Timeline
Collibra Integration Engineer
JRIE
2024.01 - Current
Data Governance Consultant
Billigence
2023.03 - 2023.06
Data Governance Analyst
British Telecom
2018.10 - 2022.04
Change Management Analyst
British Telecom
2018.04 - 2019.06
Incident Management Senior Associate
British Telecom
2016.04 - 2018.04
Service Desk Analyst
Wipro
2014.10 - 2016.04
B-Tech - Computer Science and Engineering
West Bengal University of Technology
2009.06 - 2013.06