Ankita Morgan

• Evaluated campaign performance to optimise return on investment.
• Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
• Identified new customer segments and target audiences to expand reach.
• Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
• Delivered top-quality marketing strategy and consultative services with consistently high client satisfaction scores.
• Wrote engaging, entertaining and informative media scripts for different uses.
• Boosted click-through rates with targeted email marketing campaigns.
• Predicted and interpreted consumer trends to improve product offerings.
• Devised creative strategies for highlighting goods and promoting specific attributes.

• Sorted and organised different types of information by document type, personnel or location.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Processed new customer orders, coordinated related documentation and adjusted account balances.
• Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
• Wrote professional letters, emails and memoranda for business communication.
• Applied maths abilities to calculate and check financial figures.

Covid 19 Vaccination Campaign (NHS) Nov-
Jan2022

1.Booking Vaccinations, Dealing with general Vaccination
queries, resolving vaccination data queries, complaints etc.
2. Covid pass services Jan-Feb 2022 Issuing Proof of
vaccination status letter, General pass related queries
based on latest F&Qs, international travel, Medical
exemption, Proof of recovery, complaints etc.
3. Test and trace Enquires Feb 2022 Tier1 Genal
guidance on isolation ( Based on updated NHS F&Q)
positive/ negative cases contacts, booking PCR,
Ordering PCR, Arranging courier collection,
International travel advice, Arranging PCR test for
International Travel, Making payments, Relevant
Signposting to the callers who had safeguarding
issues dealing with queries and complaints.
4. UKHSA March Tier2 Elective care and
Organization Lead Testing.
 Self-taught sales force and educated myself on Latest
guidance and FAQS to maintain quality and compliance.
 Got Positive feedback from manager and always scored
100% in my calls.
 Job role is take calls from organizations ( Care Homes ,
schools, hospitals, police stations, prison, GP, and
quarantine hotels) and place large bulk orders, arrange
collections, manage their accounts, deal with query,
escalate queries and close case all using sales force.

• Welcomed customers and provided responsive assistance to improve store experiences.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Operated cash registers with accuracy and processed cash and card transactions.
• Assisted customers with product selection and sales, recommending items to increase transaction value.