Ankit Yagnik
Goodmayes,Redbridge
Summary
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams, seeking similar position in retail management.
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Team leader
Gujarat Tourism
India , India
2022.04 - 2023.09
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Led shifts and motivated team to drive sales.
- Fostered positive employee relationships through communication, training and coaching.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
IT support assistant
HDFC bank
India , India
2021.09 - 2022.03
- Trained staff to navigate systems and update databases.
- Managed DNS servers and administered IP addresses.
- Liaised with contractors and suppliers to achieve high-quality systems.
- Offered IT support during key meetings and events.
- Adapted to shifting organisational demands and deadlines.
- Improved network performance through rigorous testing and analysis.
Education
Bachelor of Commerce - Commerce
J.G.College of Commerce
India 2014.03 - 2017.04
Skills
- Customer relationship management
- Key Performance Indicator (KPI) management
- Team development strategies
- Team supervision
- Client support
- High performance reward schemes
- Quick Learner
- Punctual, Co-operative and Patience
Languages
English
Elementary
Timeline
Team leader
Gujarat Tourism
2022.04 - 2023.09
IT support assistant
HDFC bank
2021.09 - 2022.03
Bachelor of Commerce - Commerce
J.G.College of Commerce
2014.03 - 2017.04
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