Anjum Sheikh
Blackburn
Summary
Experienced professional with a robust background in healthcare and corporate environments. Proven expertise in care management and administration, project management, team leadership. Adept at navigating regulatory requirements, and driving strategic initiatives. Possesses a versatile skill set combining healthcare-specific knowledge with corporate acumen, emphasizing adaptability, problem-solving, and a commitment to achieving organizational objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Support Assistant
Always Healthcare Recruitment Agency Ltd
12.2023 - Current
- Assisted with daily living activities, and personal care.
- Developed and maintained positive relationships with patients, families, and colleagues.
- Assessed the needs of patients and identified any areas of concern that needed to be addressed.
Healthcare Assistant
Lancashire Teaching Hospitals NHS Foundation Trust
11.2022 - 12.2023
- Supporting nurses and doctors to deliver outstanding patient services
- Supporting patient and personal care.
- Identifying concerns with patient health and escalating to the clinical team
- Maintain accurate patient records in line with practical guidelines
- Monitor practices, champion good practices and challenge poor practices
- Fluid balances documented on organization software
- Assist with admitting patient on the ward with RN using the admission checklist.
Maternity & Parenting
Blackburn
07.2021 - 11.2022
- Personal responsibility of new born baby, I was on maternity and parenting period.
Quality Analyst
Tosin Technology Pvt. Ltd
05.2018 - 01.2019
- Responsible for reviewing the quality of English Annotation project and coordinating with managers to achieve the quality target of 98% on Baidu project, also provide oversight and advice on control of project errors.
Skill Development Coach
ITCon Skill Development Foundation
07.2014 - 04.2018
- Social carer who provided high quality education and vocational training to unemployed youth and adults.
- Motivate people to live a healthy and happy life by providing counseling sessions.
- Maintain person confidentiality
- Health and mental support
- Building relationship with clients
- Skill development training.
Deputy Manager
Telemart Shopping Network Pet. Ltd
02.2011 - 05.2013
- Handling the team and provide guidance to achieve the sales target.
- Managing grievances and disciplinary procedures.
- Prepare and present reports of sales figures to higher management level.
- Team management of up to 100 employees.
Assistant Manager
Beats Media & Communication Pvt Ltd
09.2009 - 01.2011
- Develop strategies to achieve company's sales targets and motivate associates to optimize sales performance
- Steered initiatives towards recruitment drives such as job fair, campus placements, and walk-ins.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Customer Service Representative
First Source Solutions Pvt Ltd
10.2007 - 09.2009
- Answered on-call inquiries of customers
- Responsible for outbound calling and lead generation
- Subject matter expert handled calls on expert level
- Training and guidance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Care Certificate -
Lancashire Teaching Hospitals NHS Foundation Trust
Preston, United Kingdom11.2021
Master of Science - Scientific Management
Leeds Beckett University
Leeds, United Kingdom08.2021
Certificate - English
Academic IELTS
IDP Indore08.2019
Bachelor of Commerce With Computer Application - Commerce With Computer Application
MKHS Girls College
03.2006
Skills
- Critical thinking
- Time management
- Strong organization
- Training and development
- Adaptability and flexibility
- Customer service orientation
- Multitasking capabilities
- Empathy and understanding
- Client relationship management
- Project coordination
- Personal Care
- Moving and Handling
- Active listening
- Attention to detail
- Excellent communication
- Administrative support
- Interpersonal skills
- Technical proficiency
- Equipment Handling
- Documentation
- MS Office
- Problem-solving abilities
- Project Planning
Certification
Care Skill Certificate, Lancashire Teaching Hospitals NHS Foundation Trust, Dec 2022.
References
References available upon request
Languages
English, Urdu, Hindi
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Care Support Assistant
Always Healthcare Recruitment Agency Ltd
12.2023 - Current
Healthcare Assistant
Lancashire Teaching Hospitals NHS Foundation Trust
11.2022 - 12.2023
Maternity & Parenting
Blackburn
07.2021 - 11.2022
Quality Analyst
Tosin Technology Pvt. Ltd
05.2018 - 01.2019
Skill Development Coach
ITCon Skill Development Foundation
07.2014 - 04.2018
Deputy Manager
Telemart Shopping Network Pet. Ltd
02.2011 - 05.2013
Assistant Manager
Beats Media & Communication Pvt Ltd
09.2009 - 01.2011
Customer Service Representative
First Source Solutions Pvt Ltd
10.2007 - 09.2009
Care Certificate -
Lancashire Teaching Hospitals NHS Foundation Trust
Master of Science - Scientific Management
Leeds Beckett University
Certificate - English
Academic IELTS
Bachelor of Commerce With Computer Application - Commerce With Computer Application
MKHS Girls College
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