Hi, I’m
ANJULA BANCE
MENTAL HEALTH & COMPLEX CARE SUPPORT WORKER
Slough,Berkshire
Summary
A Motivated Complex & Mental Health Care Worker with over ten years of experience in the care industry, offering expertise in person-centred care, implementing and monitoring individual care plans, and managing resident assessments and files.
Attentive Phlebotomist skilled in obtaining blood specimens by performing venipunctures and finger sticks.
Experienced in monitoring and resolving orders in electronic medical records.
Well-versed in venipuncture, capillary puncture, and special collection procedures.
Detail-oriented and committed to maintaining the highest quality control standards.
Adept in various computer programs with the ability to accurately update patient records.
A People-person, ambitious with a clear vision of future goals, taking pride in professionalism and conscientiousness.
An energetic self-starter and team builder, navigating high-stress situations and bringing a cheerful ambience to any environment.
Proactive and helpful to patients and carers.
Caring individual understands importance of good clinical practices, empathetic communication and inventory control to deliver high quality patient care.
Overview
31
years of professional experience
Work History
COMFORT CAREMaidenhead, Windsor and Maidenhead
MENTAL HEALTH & COMPLEX CARE SUPPORT WORKER
04.2020 - Current
Job overview
- Assisted in maintaining clean environment for improved client health.
- Assisted patients with daily living activities for increased independence.
- Responded promptly to emergencies, ensured patient safety.
- Ensured medication administration for optimal health outcome.
- Administered prescribed medication on schedule; optimised treatment effectiveness without any missed doses or overdose incidents through diligent care & careful handling methods adopted throughout tenure at previous facility roles held within this sector before transitioning into current position as Care Worker today!.
- Supported patients with mobility issues, promoted independence.
- Established strong rapport with patients through effective communication skills leading to atmosphere of trust and respect.
- Provided emotional support to patients, improved mental well-being.
- Collaborating closely with families to understand specific needs and preferences of each individual, resident or service user enhancing quality of care delivered.
- Coordinated with healthcare professionals, ensured comprehensive patient care.
- Assisted in meal preparation to ensure proper nutrition.
- Encouraged physical activity amongst sedentary patients; contributed to better overall health condition over time.
- Maintained absolute confidentiality regarding all sensitive personal data related matters pertaining specifically towards client's medical history information according relevant legislations governing such practice protocols within UK Health and Social Care sectors.
- Industry standards guidelines adherence policy procedures compliance regulatory framework requirements hence ensuring full protection safeguarding rights inherent dignity inherent autonomy inherent self-determination inherent integrity inherent value worth human life regardless age disability gender.
- Monitored vital signs regularly; maintained accurate records for doctor's reference during appointments.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Assisted individuals with daily activities to facilitate independent living.
- Administered medication with rigorous planning and recordkeeping.
- Talked and actively listened to service users to nurture trusted relationships.
- Maintained accurate records to effectively measure client development against care plan objectives.
FRIMLEY PARK HOSPITALFrimley, Surrey
BANK CARE ASSISTANT
08.2019 - Current
Job overview
- Working under Bank Staff Contract.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Actively developed professional healthcare competencies through regular training.
- Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
- Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
SELF-EMPLOYEDMilton Keynes, Buckinghamshire
SUPPORT WORKER
01.2013 - Current
Job overview
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Administered medication with rigorous planning and record-keeping.
- Maintained strict confidentiality of information regarding patients.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Promoted physical activity through assistance with exercises improving overall health condition of client.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Provided transportation for medical appointments, ensuring timely arrival.
- Helped achieve patient independence through guided tasks and activities.
- Completed housekeeping tasks resulting in clean, safe home environment.
- Assured safety measures were met to prevent falls or accidents.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Actively listened to client concerns thus creating comforting environment.
- Assisted with mobility issues enabling easier movement around their homes.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Supported daily living skills training which increased client self-sufficiency.
- Administered medication according to schedule, promoting optimal health outcomes.
- Prepared nutritious meals that met special dietary needs of clients.
- Provided companionship during outings contributing to active social life for clients.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
BERKSHIRE HEALTHCARE FOUNDATIONMaidenhead, Berkshire
PHLEBOTOMIST
01.2021 - 01.2022
Job overview
- Protected patients by following infection control, sharps disposal and bio-hazardous waste disposal procedures.
- Collected blood samples using vacuum tubes, tourniquets, syringes, butterfly needles and straight needles.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
IFIT STUDIOSMaidenhead, Windsor And Maidenhead
FITNESS INSTRUCTOR
09.2011 - 12.2014
Job overview
- Fostered community spirit through fun, interactive group sessions.
- Introduced new exercises to keep workouts fresh and exciting for regular attendees.
- Conducted regular equipment checks ensuring all was in proper working order, increasing overall safety standards.
- Maintained superb fitness facilities to ensure optimal performance of clients.
- Promoted healthier lifestyles with advice on nutrition, weight control and lifestyle issues.
- Assisted members in reaching personal fitness goals by providing one-to-one training sessions.
- Enhanced understanding of body mechanics amongst clients through simple explanations of each exercise's benefits and risks.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Ensured safety during workouts by demonstrating proper techniques.
MYSELFSlough, Slough
FULLL-TIME MOTHER
01.2000 - 09.2011
Job overview
- Raising two children has enabled me to develop outgoing and vibrant outlook on life, assume and manage more responsibilities and enhance my day-today organisational skillset.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity within my own home, personal life and goals to achieve for the future and betterment of my family.
- I am enthusiastic about hands on work.
- I pride myself on the fact that i am ambitious & serious about achieving set goals in life.
AIR INDIAHeathrow, Hillingdon
AIR HOSTESS/GROUND HOSTESS
07.1994 - 07.1999
Job overview
- Facilitated communications between flight deck and cabin crew prior to and during flights, promoting smooth operations.
- Offered personalised attention to premium-class passengers, ensuring their satisfaction.
- Updating passengers on changes to flight information and timings.
- Coordinated effectively with other cabin crew members for seamless service execution during flights as well as demonstrating ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- While facilitating smooth boarding and de-boarding processes, maintaining punctuality and orderliness.
- Attended additional training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
Education
Southall CollegeSouthall
NVQ Level 3 from Health Care/Travel Tourism/NNEB Nursery Nursing
04.1991
Skills
- Proficient in use of MS Office applications
- Ability to demonstrate accuracy and diligence under high pressure environments
- Resourceful and capable of working beyond duties delegated to high standards
- Excellent team player, supporting colleagues to create positive ambiance and welcoming atmosphere within any workplace
- Highly adaptable with outstanding organisational skills
- Possess expertise to manage teams without compromising positive atmosphere within workplaces
- Ability to resolve difficult situations calmly, effectively, and swiftly applying compassionate communication
- Empathetic listener with skills to build personal bonds, community support building and manage crisis interventions
- Experience and interpersonal skills required to handle sensitive situations delicately ie dementia and disability care
Accomplishments
- Collaborated with team of support workers in the development of service user facilities, improved support, and well-being.
- Fought for the continuation of current financial arrangements documented for service users, resolved their financial distresses in light of new benefit structures to be implemented which led to service users keeping their current benefit and payment arrangements.
REFERENCES
- SUPPORT WORKER FOR AMANDEEP SINGH PUNI - Jasvir.puni@icloud.com
- COMFORT CARE - References@comfortcareservices.com
- NHS/HCA - Temporary Staffing, Frimley Health NHS Foundation Trust, Greenwood Offices, Healtherwood Hospital, Brook Avenue, Ascot, SL5 7GB.
Timeline
PHLEBOTOMIST
BERKSHIRE HEALTHCARE FOUNDATION
01.2021 - 01.2022
MENTAL HEALTH & COMPLEX CARE SUPPORT WORKER
COMFORT CARE
04.2020 - Current
BANK CARE ASSISTANT
FRIMLEY PARK HOSPITAL
08.2019 - Current
SUPPORT WORKER
SELF-EMPLOYED
01.2013 - Current
FITNESS INSTRUCTOR
IFIT STUDIOS
09.2011 - 12.2014
FULLL-TIME MOTHER
MYSELF
01.2000 - 09.2011
AIR HOSTESS/GROUND HOSTESS
AIR INDIA
07.1994 - 07.1999
Southall College
NVQ Level 3 from Health Care/Travel Tourism/NNEB Nursery Nursing
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