ANJU THAZHATHUPARAMBIL MOHANAN
33 CRABTREE ROAD CRAWLEY.
Summary
Professional Aviation Individual who is able to stay focused on the job at hand, even under extreme circumstances. Adept at delivering quick and accurate customer service, handling difficult and angry customers and maintaining accurate computer logs of all activity. Specializes in regional and national airlines.
Overview
7
7
years of professional experience
Work History
Airline Customer Service Agent
DHL
03.2023 - Current
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Coordinated crew changes with minimal delay, facilitating seamless transitions while adhering to immigration requirements.
Customer Service Agent
Swissport
07.2023 - 10.2023
- Greeting passengers
- Dealing with passenger enquiries, such as queries on departure times and changes to flights
- Checking passengers' tickets ,passports , visa , ESTA and issuing boarding passes
- Weighing passengers' luggage, checking it in and making any excess charges if necessary
- Asking passengers a set of questions about security
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Built rapport with customers through courteous and professional communications.
Security Officer
Go Airlines India Ltd
01.2018 - 01.2022
- Successfully completed BASIC AVSEC course in the year of 2018 conducted by Bureau of Civil Aviation India.
- Successfully completed Dangerous Goods Regulations CAT 12
- Successfully completed X-Ray screeners in the year 2019
Trainee Customer Service Agent
AirIndia
10.2017 - 01.2018
- Assisted passengers with check-in processes including support for passengers with special requirements
- Assisted in transfer passengers to meet their flight connections, making alternative arrangements
- Handled offloaded, stand-by and other disrupted passengers; helping to arrange hotel accommodation, and alternative flights if required.
- Assisted passengers at self-service check-in kiosks and to drop luggage at appropriate drop off point
- Inspect and verify passenger documentation such as passports, visas and ESTA
Education
Master of Science - Human Resource Management and Development
University of Salford
2023
Bachelor of Arts - English
Nirmala College
2017
Diploma - Airlines and Aviation Management
CIASL Academy
2017
Skills
- Remains extremely professional at all times
- Trained to handle any type of crisis situation
- 06 years of Experience in Aviation
- Dedicated professional who understands the hazards of the job
- Able to work any shift and any amount of hours
- Travel document checks
- Passenger surveillance
Languages
English
First Language
Malayalam
Proficient
C2
Tamil
Proficient
C2
Education
other,Kerala , India,other,Muvattupuzha , India,other,Manchester, MAN
Timeline
Customer Service Agent
Swissport
07.2023 - 10.2023
Airline Customer Service Agent
DHL
03.2023 - Current
Security Officer
Go Airlines India Ltd
01.2018 - 01.2022
Trainee Customer Service Agent
AirIndia
10.2017 - 01.2018
Bachelor of Arts - English
Nirmala College
Diploma - Airlines and Aviation Management
CIASL Academy
Master of Science - Human Resource Management and Development
University of Salford
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