Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANJU G

Alappuzha,India

Summary

Dynamic professional with expertise in email management and CRM usage, demonstrating innovative thinking and strong relationship management skills. Proficient in cold calling protocols and MS Office suite, ensuring effective communication and time management. Exhibits leadership quality and teamwork, aiming to leverage these competencies towards achieving strategic career goals.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Business Development Associate

Nxtwave Disruptive Technologies PVT LTD
Hyderabad
12.2024 - Current
  • Pitched innovative solutions to potential clients, resulting in successful deals.
  • Collaborated with cross-functional teams to streamline operations.
  • Optimized sales funnels, enhancing lead generation efforts.
  • Facilitated training sessions for junior team members, aiding staff development efforts.
  • Utilized CRM systems to manage leads and track progress towards targets efficiently.
  • Managed client expectations and project deliverables for customer satisfaction.
  • Built lasting relationships with clients through excellent communication skills.
  • Established new business relationships by networking at industry events.
  • Conducted competitor analysis for better positioning in the market.
  • Developed comprehensive business proposals to secure lucrative contracts.
  • Analysed market trends to inform strategic planning.
  • Maintained impeccable account and client data in industry-leading CRM system.
  • Qualified leads and managed pipeline to drive continuous growth.

TRAVEL LOGISTICS OFFICER

Santa Monica Study Abroads PVT LTD
03.2021 - 12.2023
  • Partner with vendors, encompassing airlines, hotels, transportation providers, and accommodation services, to organize required travel logistics.
  • Determine and address unique requirements of clients, ensuring all services are coordinated accurately and promptly.
  • Engage with clients to clarify travel needs and preferences.
  • Confirm precision and authenticity of travel documents, guaranteeing compliance with international travel standards.
  • Resolve and manage travel-related concerns efficiently, minimizing disruptions and promoting client satisfaction.
  • Manage ground handling operations, guaranteeing efficient transitions and providing comfortable accommodations for students.
  • Supervise management of properties for student accommodations, ensuring adherence to safety and comfort criteria.
  • Coordinate discussions with vendors to establish favourable rates and terms, generating considerable cost savings for organisation.
  • Monitor cash flow efficiently, confirming accurate documentation of all transactions and adherence to budget limits.
  • Uphold comprehensive records of all travel arrangements, ensuring both accuracy and easy access.
  • Coordinate and regulate documentation for financial transactions, client services, and vendor agreements.
  • Enhance travel logistics workflows to boost operational efficiency and lower costs.
  • Proactively discover and apply advancements in travel logistics processes to ensure exceptional service quality.
  • Foster exceptional customer service by swiftly addressing client inquiries and ensuring accurate information delivery.
  • Nurture positive connections with clients to guarantee ongoing business and referrals.

BUSINESS PROCESS EXECUTIVE

Hanbaz India Manufacturing LLP
09.2020 - 02.2021
  • Discover potential clients via strategic online research, networking initiatives, social media outreach, and digital campaigns.
  • Evaluate leads based on digital footprint, financial capacity, and buying inclination.
  • Communicated client feedback to leadership teams and identified improvement possibilities.
  • Kept records of all contact with clients using CRM system.
  • Monitored customer activity to recognise account growth possibilities.
  • Reviewed client files to identify opportunities for cross selling.
  • Utilized CRM software for efficient tracking of client data and interaction history.
  • Maintained comprehensive records of customer interactions, processed adjustments when necessary.
  • Improved business reputation through consistent high-quality customer relationship management.
  • Prioritised needs of customers during sales conversations for improved conversion rates.
  • Managed customer queries to ensure satisfaction, retention, and loyalty.
  • Conducted regular training sessions for staff on effective communication techniques, increasing overall service quality.
  • Leveraged knowledge of company products and services to provide accurate information to clients leading to informed decision-making.

Education

Bachelor of Science - Physics

NSS College Cherthala
01.2015 - 01.2018

Skills

  • Email campaigns management
  • Innovative thinking
  • Relationship Management
  • Cold calling protocols
  • CRM software usage
  • MS office suite proficiency
  • Communication Skills
  • Time Management
  • Leadership quality
  • Team work

Languages

English
Fluent
Malayalam
Native

Timeline

Business Development Associate

Nxtwave Disruptive Technologies PVT LTD
12.2024 - Current

TRAVEL LOGISTICS OFFICER

Santa Monica Study Abroads PVT LTD
03.2021 - 12.2023

BUSINESS PROCESS EXECUTIVE

Hanbaz India Manufacturing LLP
09.2020 - 02.2021

Bachelor of Science - Physics

NSS College Cherthala
01.2015 - 01.2018

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ANJU G