ANJITHA VIJAYAN
Sheffield
Summary
Dedicated customer support professional with 4+ years of experience in technical support and hospitality. Skilled in effectively managing customer inquiries and resolving technical challenges while maintaining high service standards. Demonstrated success in fostering customer loyalty and optimizing support workflows.
Overview
7
7
years of professional experience
Work history
Administrative & Operations Support
Taste of Adukala
Sheffield
02.2025 - Current
- Facilitated seamless customer experiences through effective handling of enquiries, bookings, and resolution of issues.
- Supported daily operations in a fast-paced environment to enhance team efficiency and maintain high service standards.
- Assisted management with shift planning to ensure adequate staffing and seamless service delivery.
- Facilitated supplier communications to optimise order processing and maintain inventory levels.
- Maintained accurate booking systems and customer records to enhance operational efficiency and client satisfaction.
Operational Support Associate
Amazon
Doncaster
10.2024 - 01.2025
- Utilised advanced organisational skills to streamline processes and uphold accuracy in a fast-paced, high-volume setting.
- Engaged cross-functional teams in strategic discussions, ensuring alignment and accountability to meet performance targets.
- Conduct regular assessments and training sessions to uphold health and safety standards across all operations.
- Coordinated regular updates and feedback sessions between teams and supervisors to streamline processes and improve workflow.
Service Desk Engineer
Alliance Technology
06.2023 - 08.2024
- Resolve client complaints to foster stronger customer relationships and enhance overall satisfaction.
- Provided first level support to ensure client satisfaction and effective problem resolution.
- Enhanced system performance by conducting essential maintenance tasks to ensure reliability.
- Employ diagnostic tools to facilitate efficient problem-solving and ensure thorough bug detection.
- Document reported incidents to provide valuable insights for future troubleshooting reference.
- Streamlined troubleshooting procedures to improve efficiency and customer satisfaction.
- Fostered a productive working environment by encouraging open communication and teamwork among colleagues.
- Achieved customer satisfaction by resolving IT issues efficiently and in a timely manner.
- Performed preventative checks and maintenance at end of customer interactions to enhance customer experience and reduce future support needs.
- Delivered technical expertise to ensure effective resolution of complex support issues.
- Assisted wider customer service teams in producing external user guides and internal support tools to enhance user experience and operational efficiency.
Administrative & Customer Support
ASSISI Rehabilitation Centre
06.2019 - 08.2021
- Performed day-to-day duties to ensure operational efficiency and consistency.
- Supported team members by creating an atmosphere of mutual respect and assistance to enhance team cohesion.
- Provide front-desk support and handle customer/patient enquiries to enhance service experience.
- Oversaw appointment records and registrations to facilitate seamless client interactions.
- Addressed queries promptly and coordinated with departments to enhance operational synergy and effectiveness.
- Safeguarded sensitive information through meticulous documentation practices, enhancing trust and reliability.
Education
MSc - Logistics and Supply Chain Management
Sheffield Hallam University
01.2022 - 1 2024
MBA - Finance and operations
KTU University
01.2018 - 1 2020
B.Tech - Engineering
MG University
01.2014 - 1 2018
Skills
- Client assistance and troubleshooting
- Customer support platforms
- technical diagnostics
- Interpersonal communication
- Group dynamics expertise
- scheduling efficiency
Timeline
Administrative & Operations Support
Taste of Adukala
02.2025 - Current
Operational Support Associate
Amazon
10.2024 - 01.2025
Service Desk Engineer
Alliance Technology
06.2023 - 08.2024
MSc - Logistics and Supply Chain Management
Sheffield Hallam University
01.2022 - 1 2024
Administrative & Customer Support
ASSISI Rehabilitation Centre
06.2019 - 08.2021
MBA - Finance and operations
KTU University
01.2018 - 1 2020
B.Tech - Engineering
MG University
01.2014 - 1 2018