Anjela Walsh

At the Booth Centre, I support entrenched rough sleepers and individuals experiencing multiple exclusion homelessness, offering a person-centred and holistic approach tailored to each individual's needs. I take the time to listen, build trust, and empower people to take positive steps forward.

• As part of my role, I place Street Link referrals for those who wish to alert the local authorities that they are currently rough sleeping.
• I signpost individuals to appropriate external agencies depending on their needs — for example, Centrepoint for rough sleepers under 25, or the Greater Manchester Immigration Aid Unit (GMIAU) for those requiring immigration advice and support. Collaboration through multi-disciplinary working is key to my role, as it ensures that individuals receive cohesive and comprehensive support from various services, helping to address the multiple, interconnected challenges they may face.
• In addition, I help run a benefits drop-in service, where I assist service users in navigating the often complex benefits system. This can include support with Universal Credit accounts, Disability Living Allowance applications / Personal Independant Payments, and more. Collaboration through multi-disciplinary working is key to my role, as it ensures that individuals receive cohesive and comprehensive support from various services, helping to address the multiple, interconnected challenges they may face.

Alongside my work at the Booth Centre, I am also a Team Leader for the volunteer group Feed Manchester. In this role, I coordinate and support a team of volunteers to provide hot meals, essential supplies, to those that are sleeping on the streets. we can distribute over 100 meals in one night alongside hot and cold drinks. I provide a welcoming presence to people experiencing homelessness across the city. I help plan outreach sessions, ensure safeguarding practices are followed, and promote a respectful, non-judgemental approach when engaging with individuals on the streets. In addition to frontline support, I actively raise awareness around homelessness by managing our social media presence and organising pop-up events, which help to engage the wider community, challenge stigma, and encourage support for those most in need.

• Manage a caseload of families, delivering tailored, strength-based support through meaningful conversations and completing holistic Early Help Assessments to identify and address each family's unique needs.
• Maintain accurate, up-to-date case notes on Manchester City Council’s shared database (Liquid Logic), ensuring information is clear, concise, and relevant to support effective collaboration with colleagues.
• Monitor progress, review support plans, and make referrals for targeted interventions where appropriate.
• Proactively engage families who may be hesitant to work with services, using group-based approaches or providing support within the home environment.
• Work as part of a multidisciplinary team to improve outcomes, reduce inequalities, and enhance life chances for children and families.
• Demonstrate strong analytical skills to assess situations, identify needs or opportunities, and signpost appropriately to the right services and support.

• In my role, I respond to queries from service users and external organisations via telephone, email, and fax, ensuring accurate and timely communication.
• triage referrals to the appropriate teams and delegate tasks effectively within the team to maintain smooth operations.
• A key responsibility involves coordinating fast-track hospital discharges, ensuring timely equipment deliveries and resolving any issues in collaboration with delivery staff.
• I work closely with healthcare partners to support seamless discharge processes and achieve the best outcomes for service users. Additionally, I process SAP orders for both stock and non-stock items, ensuring all necessary paperwork—such as justification and referral forms—is in place. I also liaise with vendors and purchase ledger teams to resolve any financial discrepancies and ensure efficient procurement.

• Worked as part of a team to ensure high standards of childcare and best practice were consistently maintained, providing guidance and support to colleagues as needed.
• Planned and delivered individual and group activities in partnership with children and their parents/carers, ensuring that all daily programmes supported the developmental needs of each child.
• Maintained accurate records and monitored progress using the Early Years Foundation Stage (EYFS), conducting daily observations and producing high-quality reports when required—for example, for Child in Need (CIN) meetings—to evidence a child’s development and levels of parental engagement.
• Administered first aid for minor incidents and escalated appropriately when further medical support was needed.
• Held up-to-date safeguarding training and followed safeguarding procedures at all times, seeking advice from the designated safeguarding lead when necessary. Ensured all work was carried out in line with Manchester City Council's policies and procedures.