ANJANA THACHETH HARI
LONDON
Summary
Driven Supply Chain Professional with proven to effectively resolve various types of technical issues. Successful at managing supplier efforts, delivering comprehensive client and employee compliance and acting as point of contact for important suppliers. Adept at overseeing on-site quality and managing specific inspections schedules. Works effectively in cross-functional environments.
Overview
2
2
years of professional experience
Work History
Retail Assistant
HOLLAND AND BARRETT
02.2023 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
Hospitality Assistant
THE RAG, ARMY AND NAVY CLUB
10.2022 - 01.2023
- Established unique service goals to each venue to provide constant and excellent service.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Maintained exacting standards of quality and performance.
Logistics Coordinator
MANCHESTER FREIGHT SYSTEM LTD
04.2021 - 08.2022
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated monthly performance reports to track and analyze shipping trends.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Prepared and presented reports to management on logistics performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Negotiated contracts to secure favorable rates and terms.
Education
Master of Science - SUPPLY CHAIN MANAGEMENT
ANGLIA RUSKIN UNIVERSITY
CHELMSFORD05.2024
DIPLOMA - Project Management
INDIAN INSTITUTE OF INFRASTRUCTURE & CONSTRUCTION
KERALA, INDIA10.2019
Bachelor of Science - Civil Engineering
ADISHANKARA INSTITUTE OF ENGINEERING & TECHNOLOGY
KERALA, INDIA05.2018
Skills
- Customer Assistance
- Upselling Strategies
- Strong Communication and Interpersonal Skills
- Complex Problem-Solving
- Computer Proficiency and Microsoft Office
- Administrative Support
- Team Cooperation
- Building Customer Loyalty
- Adaptable and Flexible
- Strategic Selling
- Positive Customer Engagement
- Trade-In Quotes
- Corrective Actions
- Brand Awareness Generation
Timeline
Retail Assistant
HOLLAND AND BARRETT
02.2023 - Current
Hospitality Assistant
THE RAG, ARMY AND NAVY CLUB
10.2022 - 01.2023
Logistics Coordinator
MANCHESTER FREIGHT SYSTEM LTD
04.2021 - 08.2022
Master of Science - SUPPLY CHAIN MANAGEMENT
ANGLIA RUSKIN UNIVERSITY
DIPLOMA - Project Management
INDIAN INSTITUTE OF INFRASTRUCTURE & CONSTRUCTION
Bachelor of Science - Civil Engineering
ADISHANKARA INSTITUTE OF ENGINEERING & TECHNOLOGY
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