ANJANA BABU

• Inspecting returned items for quality and functionality, verifying product condition against return policies, processing items in warehouse management system.

Receiving Goods Inspecting Goods Inventory Management

Inbound warehouse duties involve the tasks and responsibilities related to receiving, inspecting, and organizing goods that are delivered to a warehouse. These duties ensure that incoming inventory is properly processed, recorded, and stored efficiently. Here are the key tasks associated with inbound warehouse operations

• Unloading Deliveries: Receiving shipments from trucks, containers, or other vehicles using forklifts, pallet jacks, or by hand.
• Checking Shipment Documentation: Verifying delivery notes, purchase orders, and invoices against received goods.
• Quality Control: Checking for any damage, defects, or discrepancies in quantity or quality.
• Reporting Issues: Notifying supervisors or suppliers of damaged goods or missing items.
• Logging Items: Recording received goods into the warehouse management system (WMS), including details like item quantity, description, and supplier information.
• Labeling: Tagging or labeling goods with barcodes, lot numbers, or other identifiers to facilitate tracking.

As Software Support Engineer with nearly three years of experience, developed solid foundation in MySQL query optimization and customer relations. This role has involved diagnosing and resolving technical issues, optimizing database performance, ensuring customer satisfaction through effective communication and timely solutions. Proven track record of troubleshooting complex problems, collaborating with cross-functional teams, and delivering high-quality support.

• Ticket System Management: Expertise in managing and resolving customer tickets through structured ticketing system.
• Server Installation and Configuration: Hands-on experience in installing and configuring MySQL, Apache Tomcat servers.
• Backup Solutions: Proficient in implementing auto backup solutions to ensure data integrity and availability.
• SLA Adherence: Strong understanding of Service Level Agreements (SLAs) and ability to resolve technical issues within defined parameters.
• System Design and Implementation: Skilled in designing and implementing complete life cycle client-server and database applications using various development tools and languages.
• Security and Backup Procedures: In-depth knowledge of security and backup procedures to maintain database integrity and protect sensitive information.
• Reporting: Experienced in preparing and analysing daily, weekly, and monthly performance reports for management.

Provided comprehensive support to clients from the UAE. Prioritized and managed tickets as follows:

• Involved in ERP Software Implementation, Customer Support.
• Worked in Support Team having 4 members, customer interactions through calls, chat and email.
• Answered user questions about software operation to help resolve problems.
• Resolved customer queries on priority basis.
• Urgent Priority: Addressed immediately.
• Second Priority: Solved within agreed timeframe with client.
• Third Priority: Addressed within 2-3 days after informing client.
• Fourth Priority: New requests involving code modifications were discussed with management then assigned to development team. Once development tasks were completed, tickets were reassigned to support team for testing and implementation.
• Post-implementation, then ensured client satisfaction by confirming successful server restarts and gathering feedback before closing tickets. This systematic approach guaranteed that clients received prompt and efficient support, leading to their 100% satisfaction.
• Maintained thorough understanding of security and backup procedures to ensure database integrity.
• Regular use of MySQL queries to access databases and resolve client queries. With three years of experience in database operations using MySQL, ensured security and reliability of client data through routine database setups and auto backup verifications.

Software Development Support:

• Assisted in designing, coding, and testing Java applications.
• Developed clean, efficient, and maintainable code in collaboration with senior developers
• Implemented features and functionalities based on project requirements.
• Identify, troubleshoot, and resolve bugs in existing code.
• Created and maintained documentation for code, processes, and tools used in development process.
• Performed database operations such as writing SQL queries, optimizing queries, and managing database connections.
• Documented progress of assigned tasks and report regularly to supervisor.
• Participated in testing phase, helping to identify issues and ensure high-quality software delivery.
• Maintained clear and regular communication with team members and supervisors.