Anjaly Roy
Guest Services
Portsmouth,Fratton
Summary
Developed strong interpersonal and organizational skills in fast-paced hospitality environment, consistently ensuring high levels of guest satisfaction. Skilled in managing reservations, resolving guest inquiries, and streamlining front desk operations. Seeking to transition into new field where these skills can drive customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Guest Services Coordinator
Marina Hotel
07.2019 - 11.2022
- Company Overview: Kuwait
- Fostered positive guest experiences through effective communication and personalized engagement.
- Implemented safe and efficient planning strategies
- Facilitated training programs to onboard new employees.
- Maintained optimal stock levels
- Maintained high level of customer satisfaction by swiftly addressing complaints.
- Kuwait
Housekeeping desk co-ordinator
Hyatt regency
02.2018 - 05.2019
- Company Overview: Chennai, tamilnadu, India
- Developed stable team coverage by preparing rosters to meet hotel guests needs
- Co-ordinates with various departments including front office, laundry, accounts, and engineering
- Ensuring prompt responses to guest requests and maximizing customer satisfactions
- Updated training programs to enhance employee performance and maintain high service standards
- Assigned room task lists to team members
- Maintained a comprehensive lost and found register
- Chennai, tamilnadu, India
Industrial exposure training
Golkonda resorts and spa
07.2017 - 09.2017
- Company Overview: Hyderabad
- Hyderabad
Industrial exposure training
Coastline Holidays
03.2017 - 05.2017
- Company Overview: Cochin, kerala India
- Cochin, kerala India
Education
Master Of Business And Management - International Business And Management
University of Portsmouth
Southsea, Portsmouth 01.2023 - Current
BSc - Tourism and Hospitality Management
Annai Fathima College of Arts and Science
Madurai, Tamilnadu 01.2015 - 1 2018
Higher secondary - 12th grade
St. George HSS Vazhathope
Kerala 01.2014 - 1 2015
Skills
Managerial skill
Timeline
Master Of Business And Management - International Business And Management
University of Portsmouth
01.2023 - Current
Guest Services Coordinator
Marina Hotel
07.2019 - 11.2022
Housekeeping desk co-ordinator
Hyatt regency
02.2018 - 05.2019
Industrial exposure training
Golkonda resorts and spa
07.2017 - 09.2017
Industrial exposure training
Coastline Holidays
03.2017 - 05.2017
BSc - Tourism and Hospitality Management
Annai Fathima College of Arts and Science
01.2015 - 1 2018
Higher secondary - 12th grade
St. George HSS Vazhathope
01.2014 - 1 2015
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